Why are we introducing new pricing?
We are focused on a model for shared success. What does this mean? A client can start off with a lower priced plan and as their business grows, more application functionality is required, support, more resources.
We offer the full suite of features to all our clients. Unlike some competition, we don’t restrict the lower priced plans from having certain features. We want our clients to have all the functionality required to grow their business. We also offer all our client custom programming services, regardless of the plan you subscribe to. Some plans have an allocation of programming at no additional cost.
CoreCommerce has continued to introduce added value by introducing a mobile responsive administrative system, new gateway integrations, added payment options like Amazon Pay, upgraded the UPS integration to give your business more options to sell and deliver products.
As your business grows, the fixed price we charge actually goes down as a % of your sales. On the entry level plan, our monthly fee represents about two percent (2%) of monthly revenue for a client. Once a client has reached our Enterprise plan, the cost is less than half of one percent (<0.40%). This is a small price to pay for a platform that can run your online business – compare that to what you might pay for a brick and mortar store rent and a POS system.
We have not made any pricing changes in over 3 years and there are some clients that have been grandfathered into various plans over the past decade. We need to standardize our plans and treat clients with equitable services for the price paid.
Are there incentives to prepay for the plan annually versus having my card billed monthly?
Yes, we offer 10% savings for prepaying for the plan for 12 months. Contact support@corecommerce if this is how you prefer to pay.
For the new gross merchandise sales (GMS) tiers, how are they calculated?
A new feature we have that effects the plan subscription is related to your gross sales, defined as total sales captured and does not include voids, or authorization only. The sales number does include shipping and taxes.
If you have been a client for twelve months, we use your trailing 12-month gms as the basis for the plan. Tiers for new clients in their first year are determined by taking your highest sales month in the previous 11 months and annualizing it. (highest previous month X 12). The trailing 12 month total is updated each calendar month. All orders count toward the total, regardless of order status (pending, shipped, etc.).
If you are a non-U.S. based client, all sales amounts will be converted to USD.
Where can I see my trailing twelve month sales/orders?
The Admin panel “Billing” and then “Gross Sales Volume.”
If my trailing twelve months sales volumes changes (up or down) am I automatically upgraded or downgraded to a lower plan?
Yes, if all other pricing factors remain the same, and your plan tier changes based on gross sales, our system will upgrade or downgrade your plan for the following month. If you have prepaid for 12 months, our support team will contact you about arrangements to pay the shortfall or get a refund for an overage.
What if I want to put my store in a “hibernation” or on-hold status, for example if I only sell products seasonally?
Stores in hibernation are $19.00 per month and while in this status, no orders can be processed nor access provided to the online store. A one time fee of $25 to reinstate that store to an active selling status can be accomplished by contacting firstname.lastname@example.org.