Shipping

How do I make a product exempt from shipping?

If you need to make a product shipping exempt, follow these steps: Log into your CoreCommerce admin panel Hover over the Inventory tab and click View Products Choose a product to edit Click the Shipping Info ...

Shipping based on Subtotal

You can setup shipping based ...

How do I restrict a products from shipping methods?

To set your products to only have certain shipping methods available. To do this follow the steps below: In your CoreCommerce admin area hover over the Settings link in the top ...

Markup Shipping (Pad Shipping) with Real-Time Rate Quotes

You can markup any shipping quote from all of the real-time rates. Login to your CoreCommerce Admin Panel Hover over Settings Click on Shipping Settings Click Setup Shipping Zones Click Edit next to the Shipping ...

Setup Shipping

Setup Shipping Zones- Set up zones by country, state, and/or zip code Configure Real Time Carriers - Configure settings for UPS, FedEx, USPS, etc. Configure Shipping Option Sort Orders - Choose the ...

Why does FedEx Ground or Fedex Saturday not display?

FedEx Ground FedEx Ground is intended for commercial addresses only, so to get Ground rates, the "company name" must be entered during checkout to notify FedEx that it is a commercial ...

How do I set up UPS?

First, you will need to make sure that you have a UPS Webtools account. To open a UPS account, go to https://www.ups.com/myups/info/openacct or call 1-800-PICK-UPS. Once you have done that you will ...

Shipping based on Quantity

You have the option to setup Shipping Rates (per zone) based on Order Quantity. This option is located within your shipping zone settings. Navigate within your CoreCommerce Admin Panel to Dashboard ...

Setting up Shipping Zones

Shipping zones (or Groups) allow you to set up shipping methods varying between country, state, and/or zip code. You will set these up in your CoreCommerce Admin under Settings > ...

How do I import tracking numbers?

If you would like to import tracking numbers, here's what to do: In your CoreCommerce admin panel, hover over the Orders tab Click on Import Tracking Numbers Upload your CSV file. It should ...

How do I create my own shipping rates?

You can create your own shipping rates with CoreCommerce in a variety of ways. You can setup various zones for destinations, then setup rates for the different zones using shipping ...

How do I enable shipping to PO Boxes?

By default, shipping to PO Boxes is disabled. Here's how to enable it: Log in to your CoreCommerce admin area Click the Dashboard link in the upper right corner Click the Setup Wizard ...

How do I configure free shipping?

How do I configure free shipping? Log in to your CoreCommerce admin panel Hover over the Settings link in the upper right corner and click on Shipping Settings Locate the option to Enable Free ...

UPS Error: The XML Document is well formed, but the data is invalid.

If you have UPS set up as a shipping provider and receive this error, it's likely that your account number, username, or password is incorrect. You must re-register and input ...

Can I add more rows for shipping rates?

If you would like to add more rows for shipping rates within your shipping zone(s), please contact Support and they can increase the number of rows for you.

Turn off free shipping

Turn off free shipping To turn off free shipping, follow these steps. Log in to the admin area. Hover over the "Settings" link in the upper right corner. Click the "Shipping Settings" link in ...

"There are no shipping rates" error message.

After you've set up your shipping, you may get one of the following error messages when trying to use your store's checkout: "There are no shipping rates available for: ___. Please ...

Does CoreComemerce support ABF for freight?

Yes, we do! To choose ABF, follow the steps below: Log in to your CoreCommerce admin panel Hover over the Settings link in the upper right corner and then click on Shipping ...

Can I remove the UPS shipping footnote?

No, this footnote is required for UPS. When you agree to use UPS shipping, customers must be informed of any padding. If you remove the footnote (**The above rates have ...

My shipping, cart, and tax pop-ups aren't working.

If any of your store's pop-ups don't work (such as the Calculate Shipping pop-up, Pop-up Shopping Cart, or Calculate Tax pop-up), you are most likely missing an include in your ...

What is the Pad Weight feature in the Shipping Settings?

The shipping pad weight is used to pad the weights of orders to accomodate any special packaging that you may have for your products. This is used with Real-Time rate ...

Can I change a shipping charge?

When editing and order, you can change the shipping charge, however, it will not be captured by your credit card processor. This is because the processor will authorize the amount ...

Why aren't certain countries appearing in the Country drop-down?

The first thing you will want to check if a country isn't showing in the Country drop-down is whether or not it's enabled. To do this: In your CoreCommerce admin, hover ...

Why is only one shipping method showing for Canada Post?

You have several shipping methods set up for Canada Post but in some cases, only one method displays. According to Canada Post, if the shipping address is in a location ...

How do I add a handling fee?

You can add handling fees within your shipping zone(s). To do so follow these steps: Log in to your admin area Hover over the Settings link in the upper right corner of ...

How do I set up minimum order weight per shipping zone?

Minimum shipping weight for a zone simply tells the system that if someone is placing an order and it weighs less than the minimum, the minimum will be used instead. ...

How do I change shipping costs / charges?

If you are wondering how to change shipping, this KB article is for you. Corecommerce has a lot of options where it comes to changing or updating your shipping costs. You ...

I don't want to offer shipping - how can I do this?

If you do not wish to charge shipping, here's what you need to do: Log in to your CoreCommerce admin panel Hover over the Settings link in the upper right corner and ...

MY DHL rates do not match my rates at the DHL website

We were told when we integrated DHL into CoreCommerce that there would be rate discrepancies by the DHL representative. So your rates returned to CoreCommerce most likely will have differences ...

Does CoreCommerce figure in a declared value on my FedEx shipping rates?

No, out of the box CoreCommerce does not add in any declared value or any type of insurance that would be added in on the FedEx rate quote calculator.

Does CoreCommerce support drop-shipping?

Yes, when an order is placed, an e-mail is sent to the drop-shipper vendor. The e-mail contains the items for the drop shipping to fulfill. If the order contains multiple ...

What does Origin Zip Code Mean?

What does Origin Zip Code Mean? The origin zip code in the system when calculating Shipping Rates is the zip code that the package will be shipped from. If you ...

Why am I getting the error ''Unable to validate account on FSS'' when sending a test transaction or saving my account number in the FedEx Shipping settings?

When sending any transaction in the test environment, this error normally means the test server is currently down.

Individual products shipping in multiple boxes

If you have a large product that comes in multiple pieces and won't fit in one box, such as a large piece of furniture, you can have it ship in ...

API Authorization failure. User XXXXXXXX is not authorized to use API DeliveryConfirmationV3. 

When you sign up for USPS Webtools and call to get access to their production servers, they only give you access to the rate APIs by default. The error you ...

Per Product Shipping Import Format

The Per Product Shipping Import is located in the Inventory > Import Products section. You can use it to import your shipping costs when you are using shipping "By Product" in ...

How does the discounted shipping coupon work?

Discounted shipping coupons create a new shipping method and make it available to the customer. The amount of the shipping is determined by the individual coupon configuration. For example, you ...

I'm getting a DHL-4000 error when trying to calculate shipping

If your getting this error: "Errors: DHL 4000-Invalid Shipping Key.-AdaptorECS", then most likely the cause of this is the string that you placed the @home account number in your ShipIT ...

How do I use the UPS WorldShip export?

To enable and download the UPS WorldShip export: Log in to your CoreCommerce admin area Hover over the Settings link in the upper right corner and click on Shipping Settings Check the Enable ...

How can I add a shipping surcharge?

To do this you will need to edit a product(s) and click on the shipping info tab, located on the left side of the general information page. This field will ...

I can't print USPS Label

First you will need to register with USPS and enter your USPS Username (Settings > Shipping > USPS Configure). You will need to call USPS, by phone (1-800-344-7779). You will ...

Canada Post gives "Canada Post Parcel too heavy to be shipped with CPC" error

If you get a "Canada Post Parcel too heavy to be shipped with CPC" error when trying to get a Canada Post shipping rate in your store, you most likely ...

South Eastern Freight

If you want to use it with vendor based shipping your SEF account has to have a third party account number.

Why don't I see the handling fee being added to the UPS rate quote drop down?

The handling fee is added on the confirm and submit screen because UPS licensing does not allow for you to edit the rate quotes you receive from UPS.

FedEx Error * org.xml.sax.SAXParseException: Datatype error: In element 'PhoneNumber' : Value '' does not match regular expression facet 'd{10,16}'..

If you receive this error while printing FedEx labels: * org.xml.sax.SAXParseException: Datatype error: In element 'PhoneNumber' : Value '' does not match regular expression facet 'd{10,16}'.. This means you don't ...

My Free shipping rates are not being passed to Google Checkout

*NOTE: Google has announced they are retiring Google Checkout on

Errors: RequestHeader/AccountNumber must contain exactly 9 digits.

Errors: RequestHeader/AccountNumber must contain exactly 9 digits. This error refers to the FedEx account. Make sure you have properly setup your account.

Combined shipping methods

Can I use different combinations of shipping methods to ship products? How many different methods can I use to ship products? In any one shipping zone you can only use ...

How can I change which countries show up?

To change which countries your customers can choose from, follow these steps: Log in to your CoreCommerce admin area Hover over the Settings link in the upper right corner and click on ...

No shipping options displayed

There are several reasons why your customers may not receive any shipping options. They are trying to purchase multiple items that ship in more than one box but the boxes are ...

How can I sort my shipping options?

How can I sort my shipping options? You can sort your shipping options by following these steps. Log in to the admin. Hover over the "Settings" link. Click on the "Shipping Settings" link. On the ...

Why do my customers only see a free shipping option?

If your customers only see a free shipping option during checkout, and you have shipping rates set up, it could be due to customer group settings. To check this: Log in ...

How do I enable or disable the shipping instructions?

During checkout, your customers are able to specify shipping instructions when they place an order. These shipping instructions are saved with the order and are sent to you (or your ...

UPS label file not proper size

From UPS: The file as sent is not the proper size for our scanning equipment and sorting facilities. In order to size it properly, please take a look at the ...

How do I set up USPS?

If you are wanting to use real-time rates with USPS, the first thing you need to do is sign up for a USPS Web Tools account, which you can do ...

I get a "There is a gap..." error when I am setting up Weight Based Shipping for a zone, what does this mean?

When this happens, the system is telling you that there is a set of numbers in your ranges that are not covered and therefore would not have a price associated ...

What is the 'Restrict Shipping by Zip Code' feature?

The Restrict Shipping by Zip Code feature is designed to let you restrict shipping based on ZIP code. To activate this feature, follow these steps: Sign in to your CoreCommerce Admin area Once ...

How do I integrate with DAZzle / Endicia?

How do I integrate with DAZzle / Endicia? You can turn DAZzle (Endicia) on and off as well as specify default package options by going to Settings > Plug-In Settings > ...

Which 'Mail Types' are available in the product import?

If you're using USPS, you'll have three mail types you can designate for each product: First Class Mail Type: Letter, Flat, Parcel, or Post Card International Mail Type: Package, Postcard, or Envelope Container Type: Rectangular ...

Is there a way to ship separately to Hawaii and Alaska?

Is there a way to ship separately to Hawaii and Alaska? Yes, you can setup a specific Shipping Zone to create a custom shipping option just for people who live in ...

FedEx error 1000 Authentication Failed when printing labels

If you are trying to print a label with the new FedEx Webservices and get this error then there are 2 things that could be wrong. 1. Your credentials are incorrect. ...

How come UPS Standard doesn't show up?

How come UPS Standard doesn't show up? If UPS Standard doesn't show up during checkout as a shipping option, it is because of the ship from address and ship to addresss. ...

I cannot move my USPS account to a production server!

If you are having trouble contacting USPS via their 1800 number please contact them through their email support at uspstechsupport@esecure.net

I get a "There is a gap..." error when I am setting up "Percentage of Subtotal" Based Shipping for a zone, what does this mean?

I get a "There is a gap..." error when I am setting up "Percentage of Subtotal" Based Shipping for a zone, what does this mean?

I get a "There is a gap..." error when I am setting up Subtotal Based Shipping for a zone, what does this mean?

I get a "There is a gap..." error when I am setting up Subtotal Based Shipping for a zone, what does this mean? When this happens, the system is telling ...

UPS Error due to weight being over 150lbs

If the total weight in the shopping cart is equal to or greater than 150lbs then UPS will give back the following error message: Error: The maximum per package weight ...

Shipping doesn't work

If your shipping stops working when using the one-page checkout feature, follow these steps to correct it: Log in to your admin area. Hover over the "Settings" link in the upper-right corner ...

USPS Live Order Tracking doesn't work

When I try to use the live order tracking on my site, it's giving me this error: "Authorization failure. Perhaps username and/or password is incorrect." If you are getting this error, ...

Why does the shipping not automatically calculate on the View Cart page?

I'm using flat rates and it says that shipping is $0.00 on the View Cart page. Why doesn't it automatically calculate? Even if you are using flat rates, the system doesn't ...

I am using USPS real-time quotes, but the USPS drop down menu is not displaying on the front end. What is the issue?

When this happens, the USPS API is telling you that you are NOT authorized to connect to the server. You will have to call USPS and request to be moved ...

Why isn't USPS First-Class Mail showing up?

If you have enabled First-Class Mail as a shipping option for USPS but it does not appear when you calculate shipping, please check the weight of your product(s). USPS First-Class ...

Why can I not choose the Virgin Islands as a country?

If you have enabled the Virgin Islands in your country list (Settings > Shipping Settings > Configure Countries & States) but cannot see it on the front end, it is ...

How does CoreCommerce interface with FedEx?

CoreCommerce works with FedEx for a few different services: Live Rate Quotes from FedEx.com - get live Ground and Air quotes from inside CoreCommerce via FedEx.com's web services to get accurate ...

Australia Post Overview

Australia Post is a shipping service provider used widely in Australia. The Australia Post DRC has been integrated with CoreCommerce and resembles closely the rest of the shipping options provided ...

Why is my freight surcharge is showing up as a shipping cost?

If you add a freight surcharge to a product, that charge will be used in place of any shipping costs you have set up (flat rate or real-time) if all ...

How to Use Wildcard Symbol Feature for Zip Codes

Using the Wildcard Symbol Feature for Zip Codes For the US and Canada, if your store is shipping to multiple zip codes within a specific range, you can use the asterisk ...

UPS Label Error: Not a valid state for the specified shipment.

Error: * xx is not a valid state for the specified shipment. If you get this error when trying to print a UPS label, it's most likely due to how you've ...

What do I do so my customer can track shipments?

Would you like to offer your customers the option to track the shipment of their orders? If so, please do the following: In your CoreCommerce admin area, hover over the Orders ...

Why is PayPal using the wrong shipping cost?

If PayPal is charging the wrong amount for shipping, it may be likely that you have shipping set up in PayPal that's overriding the shipping amounts that we're sending over ...

How do I enable USPS insurance?

When you are configuring USPS (see Related Article below for more information), you will have the option of adding insurance to both domestic and international shipments. For domestic ...

UK Shipping / Royal Mail

UK Shipping / Royal Mail The Royal Mail shipping rates integartion will be/has been made available in the CoreCommerce 8.8.92 release (June/July 2012). See this article for more information.

Vendor flat rate shipping

To enable the vendor flat rate shipping, here's what you do: In your admin, hover over Settings and click on Inventory Settings Click on the Vendors tab Here you will see a checkbox ...

How do I display shipping on the View Cart page?

To display shipping on the View Cart screen, here's what you'll need to do: Log into your CoreCommerce admin panel Hover over the Settings link in the upper right corner and click on Shipping ...

Getting "Invalid Access License number" when trying to print UPS labels

If you try to print a UPS label and get the error "Invalid Access License number," you will need to contact UPS and make sure your developer account is updated ...

USPS error: USPS API Authorization failure. RateV4 is not a valid API name for this protocol.

If you get a USPS API Authorization failure. RateV4 is not a valid API name for this protocol error from USPS when trying to get real time rates, edit the ...

Can I print labels for UPS Freight or FedEx Freight?

Unfortunately at this time the software does not support printing labels for UPS Freight or FedEx Freight.

List of approved ship methods for use with Lynx Fulfillment

Orders with the following shipping methods should be successfuly sent over to Lynx Fulfillment. These will work with either Real Time quotes or flat rate shipping as long as the ...

Royal Mail Shipping Rates Integration

The Royal Mail shipping rates integration was made available in the CoreCommerce June/July 2012 release. The integration allows CoreCommerce store owners to offer a range of Royal Mail and Parcelforce ...

Migrating to FedEx Web Services

FedEx is phasing out the API for their shipping rates and has implemented the new Web Services connection type. If you are still using the API, you must switch to ...

How do I print UPS labels?

UPS used to require certification for label printing, but as of July 2012 all you will need to do is request an Access Key and you will be granted immediate test ...

How do I import shipping rates?

Unfortunately at this time this isn't a current feature.

Why do my customers have $999 shipping when they use Google Checkout ?

*NOTE: Google has announced they are retiring Google Checkout on

Can I print multiple shipping labels per order?

At this time the ability to print multiple shipping labels per order is only available with FedEx. It's not currently possible with USPS or UPS.

Which fulfillment companies is CoreCommerce integrated with?

CoreCommerce is integrated with the following fulfillment companies: AtLast FulFillment Fulfillment by Amazon Lynx Shipwire ShipWorks Stone Edge

How do I enable shipping to military (APO/FPO) addresses?

By default, U.S. military (APO/FPO) states won't be enabled. Here's how to enable them: Log in to your CoreCommerce admin Hover over the Settings link in the upper right corner and click ...

The Shippers shipper number cannot be used for the shipment

If you are trying to print a UPS label and get the following error: * The Shippers shipper number cannot be used for the shipment * Most likely the problem is that ...

How do I charge shipping based on zip or postal code?

To charge for shipping based on zip code or postal code, follow these steps: Log into your CoreCommerce admin area Hover over the Settings link and then click Shipping Settings Click on Setup ...

How do I disable a shipping rate?

Log into your CoreCommerce Admin Panel Hover over Settings Click on Shipping Settings Click on Setup Shipping Zones Edit one zone at a time. You will see at the top of the list "None." ...

How do I restrict a product from shipping to certain states?

Restricting a product from shipping to certain states If you need to make a product shipping exempt for certain states, follow these steps: Go to the inventory tab in the admin section ...

How do I set up shipping by weight?

If you want to set up shipping by weight, you have two choices: Use real-time rates, which are pulled from FedEx, UPS, USPS, etc. and which take the item weight into ...

How do I make each item ship in its own box?

How do I make each item ship in its own box? If you are using real-time shipping and you want to make each item in the cart ship in its own ...

Setting Up Shipping in the New Setup Wizard

In the January 2013 release, we added a new shipping setup to the Setup Wizard, which will eventually replace our existing Shipping Settings screen in the admin. To access the Setup ...

Why is my UPS Worldship export blank?

For orders to appear in the UPS Worldship export, there are three conditions: The UPS Worldship Export option within the order needs to be unchecked. If it's checked, that means it's marked ...

Send Customer Email When Orders are Moved to Shipped

Each time an email address is moved to shipped status you can have an email go out to the customer letting them know the order has been shipped. To enable ...

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