How Beneficial Can Toll-Free Numbers be for a Business?
Communication can have a big impact on a business’s reputation and growth. And when we talk about interaction with a company through a telephone number, it becomes a major segment that contributes to the occurrence of close communication with a brand.
It is impossible to exaggerate the importance of a number for companies. Apart from well-established enterprises, they also benefit small businesses that can’t afford massive advertising.
According to recent studies, 28% of TV ads include toll-free numbers as a step for spontaneous reaction.
A business’s phone system is highly responsible for taking a business forward in the long run and if the system is efficient, reliable, and has the features you need , the impact on your overall company is incalculable.
You can also get a toll-free number that works for your business. Although it isn’t free, setting one up takes less than you might think. You can be up and running within a matter of hours, even for the initial setup. It will take you the longest time to decide if your business could benefit from it.
Before you make the leap, here are some facts about toll-free numbers. How they work and the benefits you can derive from using them.
Toll-Free Numbers: A Comprehensive Explanation
Although toll-free numbers are not new, using them with a hosted VoIP system opens up new possibilities. There is a significant cost difference between long-distance and local calls in a traditional business phone system.
Customers who call your number from multiple countries or regions would be charged a high price if they were to do business with you. Your customers can call you free of charge by calling toll-free numbers. You can easily identify the customer’s name from their phone number using reverse lookup apps and services. This way, you never have to worry about missed leads.
Hosted VoIP systems make long distance calls very affordable, especially when compared to traditional landlines. While outbound calls may be cheaper for your company, customers still need to pay to call you. Toll-free numbers can solve this problem. You can now give an international number to your company so they can call you for free.
Not only are they beneficial for your customers, but also for you. You can increase your employees’ productivity by using toll-free numbers. Integrating toll-free numbers with features such as ACD queues, call retention, etc. can streamline your customer service and support workflows.
There is no need for staff to be located in multiple offices or in different time zones to reach customers. You can give them one number that they can dial from any part of the country.
There are many options for getting toll-free numbers. Your VoIP provider can provide a free number. Some providers provide free minutes with the numbers while others charge according the established price sheets.
Your business’s call volume and the features you require will determine which plan is best for you. You can still get a toll-free number from your carrier, even if they don’t offer it. These numbers can be easily integrated into your business’s phone system.
Local And Toll-Free Numbers
VoIP services are able to provide virtual numbers for any area code. Why should you search for a toll-free number? You can find local numbers in any area you wish. However, this only benefits customers in one state or region. You will need a unique number for each market if you have a large customer base. You must also ensure that your marketing activities for each market reflect the correct number.
It’s a great way to find out where your potential customers are calling from. This is a great way to show potential clients that you are a nationally recognized company. It all depends on your goals. Both types are used by many companies.
BUSINESS PHONES: 5 Ways Toll-Free Numbers Can Help
Numerous benefits can be derived from toll-free numbers, which have many uses. You can do your own research if you are interested in a particular feature. There are many articles available on how to set up and use toll-free numbers. Let’s look at all the ways that your business can benefit from a toll-free number.
#Customer satisfaction is improved
A toll-free number can make a huge difference in customer satisfaction. Consider a situation in which your client has to call you regarding a problem. He will then need to search for the right number on a website to contact you. A toll-free number, on the other hand is simple to remember. Customers don’t need to worry about long-distance charges or waiting until they return home to call you.
Customers are often frustrated by a problem and don’t want to make it more difficult. No matter what the problem, customers will appreciate having a hotline that they can call.
#Be easily identifiable
A toll-free number can also be personalized, which is a wonderful advantage. It is easy to forget phone numbers, but what if your number spells your company name or slogan. It will be a lasting impression on your clients.
It can be difficult for you to find a toll free number that matches your exact business name. There are always new prefixes that are available so that you can find the right one. This is also a great time to be creative. You can use a tagline, logo or catchy phrase if your business name has been used.
#Use it as a marketing tool
Your logo will be instantly identifiable by a toll-free number. Customers and partners will all remember your brand if they call you. The recognition doesn’t stop there. It is also a powerful marketing tool to call a toll-free number.
Many companies use your phone number in their advertising campaigns. Use a toll-free number and catchy music to create a compelling campaign. This combination will make for a memorable campaign. You can use this number in advertising, TV commercials, posters, and personalized stationery.
#Take the number with your
Toll-free numbers, like most other VoIP features, can be changed at will. You can transfer your toll-free number from one provider to the next as you would any other number. It doesn’t matter where your client is at the moment. There is only one number you need to call. You can even have multiple toll-free numbers for each country that you work in.
#Your company will be more credible
What if your small business is struggling to compete against larger companies? These numbers can be reached at no cost. These numbers aren’t expensive, but they offer great branding and professionalism benefits. To be competitive with larger companies on the market, adding a toll-free number is the best option.
Customers still view businesses that have a toll-free phone number in a different way today. You will appear larger than you actually are if you have one of these numbers. This gives customers the impression you are a nationally recognized company and takes their concerns seriously.
HOW DOES A TOLL-FREE NUMBER WORK WITH YOUR BUSINESS PHONE SYSTEM?
It is different for every business phone system. VoIP makes it much easier to communicate with them. Integrate your toll-free number using click-to-call functionality. Your customers will be able to call you via their web browsers.
A good tip is to combine your toll-free number with an Interactive Voice Response System (IVR). Without wasting time or wasting employee time, routing calls to the correct person or department will ensure that they reach their destination. With pre-set rules, the system can forward calls to voicemail or mail inbox.
It is possible to combine your numbers using a text messaging service. Customers prefer to communicate with businesses via text messages over calls, according to studies. You can ensure that your customers receive the information they require when they need it with a reliable SMS API platform.
You might argue that traditional telephone systems achieve similar results, if any, to the modern phone system. While technically correct, this argument hides the fact it takes more effort, time, and money to do so. Toll-free numbers are only available to the largest companies..
Before you make a decision on a business telephone system, it is important to consider all options. It’s not easy to find the best solution, as it can be costly.