Employee Retention Strategies for eCommerce Remote Teams

One of the great things about running an eCommerce business is that you can run it from practically anywhere. All you need is a computer and an internet connection and you can manage much of your business. This even applies to your employees, who can live anywhere and still work for you. Due to this, you can have a remote team that works all over the world, allowing you to bring in the best people for your business.

However, working entirely remotely also comes with some challenges. One of those challenges is keeping your employees around and with your organization. Luckily, there are a few simple strategies you can use to help retain your eCommerce remote team.

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Encourage Team Bonding

A simple place to start is by encouraging team bonding. One of the drawbacks of working remotely is that it can isolate you from your coworkers and make it feel like you’re not really part of a team. To fix this, you’ll want to take some common team bonding strategies and adapt them for remote teams.

For example, you could host some team-building events through your video conferencing software. Or, you could take this virtual Christmas party idea from Hoppier and use it when the holidays arrive. The purpose is to get your remote team interacting about things that aren’t directly work-related. This will help them get to know one another and enjoy their working relationships more.

Become More Efficient

Although it may not appear so at first, focusing on efficiency throughout the business is one of the best ways to improve employee retention. Improving your efficiency helps retention in a few ways. 

First, it helps your business operate more smoothly, which means your employees can perform their jobs more easily. Second, it helps you cut costs, which you can then use to pay your employees more and keep them satisfied with their salaries.

There are plenty of ways you can go about improving your efficiency. The best place to start is by looking at the tools you use most and seeing if there are ways to speed up your slowest processes. Sometimes, this may require an outsider’s view to help you find more efficient ways to do things. 

For example, if your business relies heavily on Excel, you may need an Excel macro consultant to provide you with some efficient solutions. By simply speeding up your Excel use in this scenario, you improve the entire business, which then leads to higher remote retention.

Have the Right Technology

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Along similar lines, it’s important that your remote team is using the right technology. Your goal should be to make it as easy as possible for each of your remote team members to do their jobs. And, since they are working remotely, this likely means that they’ll need the latest software solutions.

A good place to start is by looking at your communication software. How easy is it for your team to communicate with one another? Can they easily share and collaborate on files? Do they spend too much time waiting for email responses? Communication is key for remote teams, and if you want your remote team to stick around longer, you’ll make it very easy to communicate in all aspects of their job.

Conduct Employee Surveys

Finally, it’s a good idea to regularly seek feedback from your remote team members. From this feedback, you’ll specifically want to learn a few things. 

First, you should learn how happy each one of them is with their job. If you find any unhappy employees, you can organize a meeting with them to discuss how you could make things better.

The other important thing to learn is if they have any suggestions for how you can improve things. Getting this advice from your remote team not only alerts you to issues or solutions you might not have been aware of, but when you act on this advice, it demonstrates that you value your team’s feedback. 

Everyone likes to be listened to and your remote team is no exception. Start compiling a questionnaire for your remote team, then send it out every few weeks to see how everyone is doing.

Keep Your Best Remote Team Members Around

Since you’re working remotely, this essentially means that your prospective candidate pool for positions within your business is the entire world. This gives you a great chance to bring in the best people but it’s not enough to just hire them. You also need to ensure they are happy working with you. 

If you can spend some time on the remote team retention strategies above, you should find that your team members stay with your business longer, meaning you don’t have to spend as much time finding replacements and that your team develops even stronger ties to one another.

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