Testimonials

Here are some customer comments that we've received over the years. Customer comments like this are why we are in business.

Here's some well earned positive vibes // hamer.kyle
Over the last few months I have been highly critical, and vocal about CoreCommerce's shortcomings, none more so than the lack of communication from corporate. Over the last 10 days or so I have received an email from Matt Delong about the new templating system, today I got an email inviting me to a webinar, and a pop up in my store letting me know about the changes. I am sure I am not the only one who was excited to see these. Thank you CoreCommerce Team for communicating with me - this is a step in the right direction. I hope that you make a habit of delivering this type of communication effort with all your customers.
Glad we made the switch! // Rockin' Bones
CoreCommerce is awesome! We signed up for the free trial a month ago and our website went live on Halloween. Their customer service is excellent. Every time we had a question our support tickets were answered in less than an hour and live chat has bee available every time we needed it as well. The platform is easy to use too with nice features. We have been operating our website since 2002 and corecommerce is by far the best hosting and template service we have used (we switched from hostek hosting and ecommercetemplates). We have received a ton of compliments from customers and visitors since the new version of our site went up as well :) -R&K (rockinbones.net)
Tim G rocks! // Liese Ho
Tim G rocks! Super patient, great at explaining and guiding, put this newbie at ease… Thanks Timbo!
Lovin CoreCommerce! // William
Lovin me some CoreCommerce! Your support team has been fabulous to work with and I love that all of your features are bundled in free.
EXCELLENT RESPONSE/Experience from Core Commerce - HELPED fix every Issue! // David Cheney
This Evening I called core commerce to battle through many things that i've been struggling to make work. Between shipping labels, custom fields, and payment issue it was starting to become depressing. I spoke with Tim gates who couldn't have been more helpful. Ya'll must teach an entrance "Patience class" because he sat through an hour of dumb, repetitive questions to walk me through every single issue. I can't tell you how great it is to actually have a REAL person and a very nice,kind one at that. He really knows his stuff. Coming from a previous call with INTUIT, who has horrible representatives (Took 7 different people to turn on 1 button), it's a pleasant surprise. Also, I was on hold for only 2.5minutes which is great for this late of night. Thanks again Tim and core commerce. We are super excited to get our site(s) up and running and feel confident that if we do have an issue, someone (Hopefully like time) will be there to help us out. Thanks again. Sincerely, David C San Antonio, Tx
Tim G. is Awesome // Meg Schlabs
Tim G! What a smart guy. He helped me out BIG time tonight on my website design. I'm thankful for this company and the amazing customer support.
Excellent Customer Service Again // David Warne
Excellent Customer Service Support CC, Last time I had service like this I was Knee High to a Snow Cone pulling into a gas station and three people would appear to Fill up your tank, wash your windows and check your oil, tires. Thought tho day's were over until Core Commerce came to my rescue...Thank You
Thanks for being so upfront when there are problems. // Richard
I appreciate the honesty and openness of corecommerce when it comes to the occasional problem with sites going down. I've read several stories about companies who either don't acknowledge downtime problems or, even worse, actively try to deny and/or hide them. Just another reason why corecommerce has earned my trust over the last two months and why I expect to be with them for a long time to come. That and the great customer support!
Corecommerce has the BEST SERVICE EVER! Thank you!! // COOL CHAOS
I just have to say...CORECOMMERCE gives the best support service ever!!! I have tried at least 7 different vendors over the past 6 years, and have left every single one, because their support was inferior. We needed an ecommerce service that could help us maintain our many products, and for a inexpensive monthly fee. Corecommerce supports our needs, and then some! The staff is the most friendly, and always sincerely help when I have an issue, which is rare. Support is always available via chat, and in the rare instances they aren't, you just enter a support ticket, and they get back to you typically in just a matter of hours, if not sooner. Thank you for everything, Corecommerce. I'm a fan- for good! :) Sincerely, Jewel at cool-chaos.com
Huge shoutout! // Nile
Huge shoutout and THANK YOU to Megan for helping me address a matter that's puzzled me for over a year now! Thank you Megan!
Core Commerce truly is the best!!!! // Blissfully Angelic
I am so very thankful to have found core commerce. I have been searching for a e commerce website that has a nice design and core commerce truly has everything. My website BlissfullyAngelic.com looks professional and I am loving my design. Thank You core commerce for having a great customer service team. Tim G thank you for all of your help;) (Please just integrate PayPal advanced and I will be so grateful) -Danica, Chicago
LOVE the new template system // crazytrain987
I must give CC and standing ovation for the new token template system. I have asked for this for quite a while and finally get to see it available. I just want to let you know I really appreciate it and look forward to its development. Kudos!
John Is the Best!! // Satya Pandey
John is amazing! I frequently call with questions on design or other questions which require assistance, and he is THE MOST patient and helpful tech. He never says no, he is always willing to give everything a try in trying to help me, and puts in all his efforts with a lot of hard work, dilligence, and patience, and he always has an answer and a solution. Thank you JOHN for all your help, patience, hard work, and dilligence. It means a lot! Satya CEO & Founder, Glam Girl Naturals www.glamgirlnaturals.com
SSL Reminder - Thank you CoreCommerce // TicketPrinting
Got to love an ecommerce company that reminds you that your SSL is about to expire. Thanks CC.
Every company needs good people like Tim G // Auto Accessorize
I had read reviews that mentioned Tim G and his excellent customer service and get things fixed skills so I was happy to see that he was my guy on chat. I explained my issue, he understood what I was saying, fixed it quick and then we both went our separate ways. I'm really looking forward to launching my new store and it's good to know that good folks like Tim G are available to help out when needed.
The best Chat Tech ever "Tim G" // Vicky Latorre
I just needed some help and chat with Tim G. He was very patient with me since my knowledge in website setup and domain names are not so good. He answered all my questions, pointed me to the right direction and didn't made me wait. They should create a button where you can give a donation for each nice people that help you online when you need them the most. Like a e-tips jar :)
Thank You Once Again! // lldjewelry
I just noticed on my website, when I looked at my Related Products category, the "Add to Cart" button had been removed, exactly what I had wanted! I had sent out an idea for consideration a month ago about allowing a choice of adding/removing the "add to Cart" button for Related Products. I am not sure if the idea has been approved, but all of the sudden, I look at my website and it was done for me! It was truly a very pleasant surprise. CoreCommerce really went that extra mile that separates the companies that say what they can do for their customers and the companies that really do it. I would like to personally thank Nikita Makeyev whom I pestered about the idea and anyone else responsible for helping me. Thank you.
Excellent Customer Service!!! // Kate Nelson
Tim G and all of the tech support staff are always so helpful and go above and beyond to help their customers. I had no experience with websites before I became a customer at Corecommerce and all of the tech support staff have made it so easy to understand and personalize my website. I am extremely happy with the service which is one of the many reasons I'm happy to be a Corecommerce customer.
Wonderful Service! // Kris Graffagnino
After trying several of the major shopping carts out there, I tried yours. Your cart has so many features, is easy to make changes (with only css), that I think I died and went to heaven! Your cart has everything that I was looking for! Thank you sooo much for your great service (so far) and wonderful software. Brenda, SewNStitch.com
Super customer service for new customer! // Amy Stamps
Helen C, her manager and Adrian are super awesome! They helped me find a solution to special pricing to help simplify product selection for my customers. Amazing customer service!
Legendary support indeed! // Faezal HM
LEGENDARY support indeed! I would like to personally thank Tim and Chris who has helped me build my website starting with ZERO knowledge! Thank you guys, and thank you Corecommerce!
Excellent e-costumer service // kathy stachowiak
I wanted to take a minute to say a few positive words about this company! I have never been helped through a chat as well as Tim G (that is his username on the chat ) has helped me in the past few days. I did not have to call the actually call center ones, due to his ability for providing answers to exactly what I needed help with. His dedication to excellent service is on point. I will definitely recommend this service to all my friends.
Thanks for help sorting out a complicated problem // rachel.sanderson
A big thanks to Matt De Long and others for sorting out a complicated anti-fraud code thing!
great customer service! // April Ha
Tim G. @ live chat was great! Corecommerce is lucky to have him as their employee! =)
Why I do what I do // Kris Graffagnino
One of my customers sent this to me the other day, and I thought it would be a good idea to share it with all of you: "I decided to start an online business in December, 2011. I needed a storefront and hosting service and based on some reviews, I picked Volusion. Bad mistake! They had lots of free templates, but you had to pay for the better ones. For two months, I tried to get my store looking like what I wanted, to no avail. You could FTP into your site, but they didn’t give you very much there. I called their staff to help with what I thought should be an easy fix for them, since they are the ones that created the template. They could not figure it out. After trying different templates to get the look I wanted, I gave up. I started my search again looking for the right host. This time I found Corecommerce. Within half an hour after using their free trial, I knew this was the one for me. I signed up right away. I was very impressed with their online help, tutorials, video’s and their support staff. In two days, I had my site looking exactly like I wanted. I imported my products from Volusion, which was easy to do. I’m not a web master and believe me, you don’t have to be one to use Corecommerce. Whenever I spoke to the staff they were always friendly and helpful. They never try to rush you off the phone and they will go out of their way to get things right. You just can’t beat their product or price. My package included more products, bandwidth, and storage space then Volusion did at the same price. I needed my own SSL. Volusion price, $79.00 for one year. Corecommerce price was $65.00 for setup and you can purchase an SSL for 3 years for about $40.00. So I paid $105.00 total for 3 years of SSL service. Volusion price for three years? You can do the math. All I can tell you is that I’m very happy with Corecommerce. Do the trial and I’m sure you will agree." Its when a customer sends me something like this, that makes me LOVE working for CoreCommerce and seeing people succeed with their business.
New coupon admin rocks // Jubilee
Just gotta say that I love the flexibility of the new coupon admin pages. I just now had to edit a coupon and it was SO quick and easy! Just another reason to ♥ Core Commerce. Thanks guys, for the upgrade.
Thank you Tim G.! // Christy Miller
I called for support on May 8th and talked to Tim G. He was professional and solved all the issues I was calling about quickly. I feel like I can move on and complete the site for my customer now. Peace of mind....that's what I got from the call. THANK YOU! Christy Miller (Alki Party Treasures)
American Business Awards // Vance Lawson
We are pleased to announce that CoreCommerce has been selected as a Finalist in three categories of the American Business Awards: Best Computer Software; Best Software Programming/Design and Best E-Commerce Website.
Easy closed loop marketing with Hubspot and Core Commerce // Tom Schwab
The integration with HubSpot inbound marketing works wonderfully. Was easy to set up and once a customer purchases the CLOSED LEAD information is automatically sent allow us to close the loop and accurately determine which marketing efforts are leading to revenue.
Big Thanks to Brandon W! // Nile
I just have to give a big thanks and shout out to Brandon W at CC. I just had a great live online chat about importing data and all is so clear now. Great tips and insight also. Thanks Brandon!
Adrian knows... // Nile
I want to give Adrian a big shout-out and thanks for his insight, help and great direction to use the Abandoned Cart feature that saved us quite a bit. Big thanks.
CC Crew Took Care of us!! // MinnesotaWorkwear.com
CC helped get us fixed up and running after a glitch! Thank you to Megan, Jonathan, Matt D and the rest of the crew!!
Clients praise about Corecommerce // Daniel C.
I've been testing another shopping cart solution alongside CoreCommerce for some weeks now, and I'm closing my account them today. The show-stoppers for me are *Their Product Download page says "Please Contact Us Immediately If You Have Any Questions" but doesn't facilitate the provision of contact details *Return to Product Page (button) results in inappropriate emails going to customer and admin *Return to Product Page (button) results in having to return customer to a fixed URL and not to where they came from *One cannot provide a download link unless the maximum $150/month subscription is paid, so an HTM file has to be downloaded and clicked on, and the HTM file is a permalink to the download product which can be passed around... *Absolutely woeful, slow and unhelpful support I was willing to give the competitor a good go as a single account can be used for multiple site, where as CC requires a new account for each site. But given that this is the only minus I see for CC, and your support really is legendary, you guys have blown your competition out of the water, and I am a true fan. And you can quote me on that! -Robert
Kudos to CC on Personalizations! // MJB
We looked at 6 different platforms before choosing CC, and the ability to adequately handle multiple product options with dozens of options without creating multiple products was a key factor in our decision-making. Now that we are adding products with that level of complexity, we are extremely pleased with the results. These are still time-consuming to load (there's just no way around that), but the result is a selection/design process that is extremely easy for customers to use.
Additional fields for Gift Certificates // Daniel C.
Hey Guys/Gals, I just wanted to let you know we have implemented 2 fields to the gift certificates to now allow you see when they were created and expire. This has been deployed to all servers, and can be viewed in Marketing->Gift Certificates. Best Regards, Daniel C.
CoreCommerce comes through // TicketPrinting
Got some great news today that some development we paid for (that might have been delayed) will now be finished ahead of schedule. I really appreciate Matt DeLong stepping up and helping to get this done. I think you'll like the new feature once it's released.
CoreCommerce saved us! // MinnesotaWorkwear.com
Our site went down Friday nite through no fault of CoreCommerce. (CloudFlare issue that is resolved) I got Adrian on the chat line Friday nite. He was very helpful and quick to get us back online with the help of Daniel. Nice to know they were there. Both of them quick to help get us squared away. How often can you get that kind of service Friday nite! They had our backs and we are grateful!!
CoreCommerce Rocks! // Bender Bound
CoreCommerce has been incredibly helpful from the very beginning. They always take the time to answer our questions and are extremely patient with our non-technical staff. When Bender Bound was getting ready for our feature on the Today Show, Steven Croft and the gang went the extra mile, helping us switch over to a dedicated server to prepare for an anticipated influx in users. The transition was seamless. We will be sticking with CoreCommerce for many years to come!
Thank You CoreCommerce! // Khataland
It was only one week before the air date when Khataland got the call from the Today Show to be the featured merchant. We faced many challenges and the urgent deadline complicated the situation. Among those, we had to figure out how to handle possibly 100,000 hits within minutes after the show and retool our website to meet specific show requirements. When we called Corecommerce and spoke to Steve Croft, he immediately put together a game plan including setting up a dedicated server and got us enrolled with Cloudflare to save bandwidth usage. Steve coordinated with his team to efficiently deploy the resources and at the same time the Customer Solutions team at CoreCommerce (Terry, Daniel, Cameron, Tim) offered great help to us in putting up a special page for the show. Three days before the show, we had a conference call with NBC and we were ready to go! We had no issues on the show date with the huge traffic we received and the great number of orders coming in a short of period of time. We are very happy with our choice and hope to be a long term partner with CoreCommerce!
Server Migration Today - Server 1 // BulkCCTVStore
Core gave us a two hour window for downtime this morning for the migration to a newer faster server. They not only got it done in the time frame but we were only down for less then 30 minutes! Well done CC team! Uptime Robot Report: The monitor Bulk CCTV Closed (http://www.bulkcctvstore.com) is back up (it was down for 29 minute(s) and 34 second(s)) Thanks for the great support and the heads up about the maintenance. ~Bulk CCTV Store Security Cameras
The new servers seem MUCH faster :) // Nyal Mellor
Good job guys. The old ones sucked!
MERRY CHRISTMAS CC GUYS!!! MAY YOUR WISHES COME TRUE :) // Kate
Perhaps it's too early but I wish you all Merry Christmas! I just wanted to be the first one! :)
Thanks for the power boost! // jcbuilder
Thanks for the power boost to the www10 server a few weeks or so ago. I've noticed my pages are load in 1-2 seconds after the power boost and we are running much faster than the previous holiday shopping year :-)
New CoreCommerce Site // sirmosc
I like the new updated look of the CoreCommerce site. Looks good.
Glad we made the switch! // Rockin' Bones
CoreCommerce is awesome! We signed up for the free trial a month ago and our website went live on Halloween. Their customer service is excellent. Every time we had a question our support tickets were answered in less than an hour and live chat has bee available every time we needed it as well. The platform is easy to use too with nice features. We have been operating our website since 2002 and corecommerce is by far the best hosting and template service we have used (we switched from hostek hosting and ecommercetemplates). We have received a ton of compliments from customers and visitors since the new version of our site went up as well :) -R&K (rockinbones.net)
BIG KISS FOR YOU GUYS! // Kate
Guys you are great! What can we expect in the future release. Do you have any roadmap ?!
Adrian knows... // nms
I want to give Adrian a big shout-out and thanks for his insight, help and great direction to use the Abandoned Cart feature that saved us quite a bit. Big thanks.
Core Saved the Day! // MinnesotaWorkwear.com
We accidentally messed up our site. One of our marketing guys added some new Google Analytics code to a file were it didn't belong. Our site was completely down at first and then just all messed up. We went to CC crying for quick help. They came thru and got us back up and running on a mistake that was ours. Just wanted to say Thank you and we appreciate all your help! Tim
SSL installed seamlessly! // tornacan
Great job by the CoreCommerce team in getting our own SSL installed almost immediately. Very quick and very seamless. Thanks CC team!
Feedback from a picky customer. // Gadget Freeway
We changed over from a custom site to corecommerce about 6 months ago and after 6 months I can honestly say it is above my expectations. We had a site built with Tradingeye which is great but due to the developers really messing the code up and spending 10k overall we had to scrap it and start from scratch. We chose Corecommerce because the reviews, features, and cost were better than most. I had trial sites at all the major hosted carts and Corecommerce is the best IMO. So I just wanted to take the time to leave some praise. Every question I have ever had was answered quickly, the learning curve was easy, and it is just easy to manage the site now. Thank You
Rock On, Core Commerce! // Jubilee
Thanks to a very patient and helpful Core Commerce support staff, we opened our second CC store this weekend. We moved from another host and so far, things are just clicking along without a hitch. Just gotta ♥ that CC support!
Thanks for a fab new site! // Belinda
We have just gone live with our CC site and have already begun receiving positive feedback. It is a 100% improvement on the one we replaced - so nice to look at and easy to navigate as visitors and a breeze to manage as administrators. Thanks Core Commerce! Congrats on developing such a fantastic product!
CC 5 stars! // PatsFan012
I have to say I am amazed by the level of support at CC 5 stars all the way!! *****
LOVE the new template system // homesitebuilder
I must give CC and standing ovation for the new token template system. I have asked for this for quite a while and finally get to see it available. I just want to let you know I really appreciate it and look forward to its development. Kudos!
Here's some well earned positive vibes // hamer.kyle
Over the last few months I have been highly critical, and vocal about CoreCommerce's shortcomings, none more so than the lack of communication from corporate. Over the last 10 days or so I have received an email from Matt Delong about the new templating system, today I got an email inviting me to a webinar, and a pop up in my store letting me know about the changes. I am sure I am not the only one who was excited to see these. Thank you CoreCommerce Team for communicating with me - this is a step in the right direction. I hope that you make a habit of delivering this type of communication effort with all your customers.
Thank you for going above and beyond! // anastos80
I wanted to give a HUGE THANK YOU to Megan Heikkinen for help answering a question. We were going over on our hard drive usage and we asked for help and she took time to go through our site and tell us how to help. I can't thank you enough for your help, easy to understand answer and going above and beyond!
Thanks Daniel & Sonja :) Patience of saints! // Stephen Kershaw
Absolutely brilliant service from Daniel and Sonja this evening, on a variety of things, really really impressed. Very patient, and thorough. Im well happy :)
Great Service // A-M
Love your software & the functionality it provides. Also have had wonderful experiences everytime I've needed to contact the support team. Keep up the great work. I'm a very satisfied customer !!
Great Service // Tommy
As a newer CC customer trying to get my site right, I just received help above and beyond what is considered standard. This certainly helps confirm that I made a good decision going with CC. Tommy--co-owner OfficeBundle.com
Thanks for Great Customer Service // dogdiversions
I just have to give another shout-out to everyone on the tech support team. I know that everyone has probably been working overtime with all of the recent issues. Luckily, I do not capture numbers, and was not affected by the breach. I have had some shipping issues, formatting issues, etc., that I have not been able to fix myself since I have next to no programming experience. In the past week (and since signing up), I have had wonderful responses from every ticket I've put in and every chat I've had. One more complex issue had to be passed off to the engineers, and that, too, was resolved quickly. I even got a reply from Matt on this forum to one of my issues. It is nice to know that even the CEO will take time out to respond to a customer's needs. Now, I know that I do not have the same issues that some others are experiencing, so I can't speak to those, but I have been very happy with CC so far! I have dealt with many customer service reps and tech support people in my day, and CC has some of the best.
Thank you Daniel C for your guidance and support! // Michelle Nunez
After Transition Conversion is up, Massive Thanks... // Paul Serra
Conversion is up, traffic is up, great transition! I'd like to take this time to thank a few people that helped A LOT during the transition of our website: Megan - Amazing support with CSS and design issues. Went out of her way to do things that would normally be a "paid job". Together we solved extremely important problems such as using a CSS work around to make my category and page URLS lowercase, but look friendly on the page. Brandon - Helped me with problem after problem during our transition. Very blunt and smart guy. For a while I thought he might have been the only person working at CC support because every time he would answer! Matt - Very responsive and cares about getting things done. A couple weeks ago I found a major SEO flaw. The team went out of their way to push it in an update that came out the same month that I identified the problem. That is called getting it done, very impressive. Anyone I forgot - There have been numerous people, both that I've talked to and behind the scenes, that have contributed to the succeeding of this transition. I really would like to thank you all including all the other users. Only 1 Recommendation: Work on website speed. I've optimized my entire website using Page Speed and I still appear to be slower than 69% of the websites out there. It hasn't hurt my rankings, but I think it is something that needs to be heavily considered going forward. I would go further and say it might be more important than any other features do to accessibility.
Thanks Chris! // cimarron
Chris Ingraham saved the day - I thought a whole bunch of my product variants had been erased and he showed me how to recover the info with one simple change. Thank you!
Another great Support Call! Wow CC you keep rockin it out! // TFB
The title says it all - just got off a call with Christopher who took care of a question I had on shipping by subtotal and within 2 minutes it was fixed! Made my day! Best Support team out there!
E-commerce Solutions Worth My Money, Time, and Recommendation // wiseloveconsulting
I love, love, LOVE this company's customer service! After MUCH research into different e-commerce companies, comparing seemingly endless features and plans, and reviewing websites using their services, the best QUALIFIED decision was to build my business with CoreCommerce. Top-notch features, plans, pricing, technical support, and a quick, sharp learning curve on navigating the back office! CoreCommerce's solutions for my business are worth my money, time, and recommendation!!
Quick & painless! I can sleep better tonite // ladylilib
Ahhhh so thankful for Christopher's help with my questions. Great, quick & painless!****Superb customer service****
Just had a wonderful support experience with Brandon W.! // Tiashion Moor
He was helping me configuring my windows mail logins and such. And he remotely went and fixed all my emails for me. Now tell me that's not support?! WAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY better than BIGCommerce (which i dumped a long time ago of course) Thank you Brandon W !
Great job on the packing slip! xoxxo GS // Personalized Wind Chimes
Nikita Rocks too!! :) // TFB
Thank you Nikita for helping me with the widget/view cart issue I was having so soon after I posted the question here! I was originally told there was not a fix and VERY much appreciate the time you took out of what I am sure is a very busy day to help.
Megan rocks! // TFB
Had a ticket from yesterday I was following up on and within a few minutes Megan had it resolved. This gal deserves a raise, extra vacation time and Fridays off (well not Fridays off as we would not have her to help us:) Thanks Megan - CoreCommerce is blessed to have you!
PayPal error messages // MinnesotaWorkwear.com
PayPal Error Messages confuses YOUR customers Here is what happens if you use PayPal to process your credit card transactions. Let's say your customer is checking out using a Visa, MC etc. If the transaction is declined, customer gets an error message on your website saying PayPal rejected this transaction even though they were trying to pay using an actual credit card. This error message is created by PP and NOT CoreCommerce. This confuses the customer because they think..I wasn't even using PP, I was using my credit card. Many customers leave your site at this point and you never knew it. I tried to get PP to fix this but you know how the big companies are. Went to CoreCommerce with this and had a Great experience. They listened, duplicated the problem and FIXED IT.
Great Support from a first class company // lawnandhousedecor
I just have to say that I have been with Core Commerce for over two years, maybe 3, and the speed of solving problems/issues far exceeds what I have experienced with other e commerce companies, not to mention how polite they are. Kristopher, Chris, Daniel,Megan and others I know I'm forgetting deserve their own signed parking space and free lunch everyday for a month :). Thanks again for all your help and support! John
Thanks, Megan Heikkinen!!! // Jubilee
Megan just offered a really simple solution to a problem that totally had me stumped. Core Commerce support ROCKS again! Thanks so much, Megan.
New updates // Gary
Just in the past 15 minutes, I'm seeing some of the updates...have they been implemented?
Danke cimarron, Matt, Nikita for helping a daft girl // crazybooklady
Migrating from an online home (in our case Volusion) to a new platform is a daunting task. We have a picky demographic that isn't always the techno-savviest group of people, so optimizing the new site for them & what will work best for them was something I've dreaded doing for months now. We're still not up & running, of course. A lot of tweaking needs to be done on our end. But I dread my days of tweaking less knowing that there are other CC users and folks at CC who are willing to help. You could very easily look down your collective noses at me and call me a silly girl, but ya don't. I look forward to a time when I'm familiar enough with the platform to be of assistance. I also look forward to the launch of our next new product, which will be concurrent with the official launch of our CC site! Thank you cimarron, Matt and Nikita for being so generous w/your time.
Special Thanks :) // -Noor Mohammed
I Contacted Tech support Via Live chat, cause i had a error with my shipping function. I could complete the checkout. Kris noticed the problem, and had to correct some faulty code in the database. Guess how long he took to repair it ? Less than 5 minutes ! I was impressed. Something like that would usually have to be sent to the developer via a support ticket. which would have taken much longer. CoreCommerce certainly has been my best experience to date. Your willingness to listen to your customers and treat them with respect has been really awesome ! Special thanks to the Corecommerce Team :) Thanks Kris for correcting the problem so quickly ! Sincerely, Noor
Thank you CoreCommerce! // jcbuilder
I'm finally LIVE with site #5...Although I needed some extra hand holding w/ my current client's setup, we were able to finally go live. Special thanks to Meghan,Terry & Brandon (and one other guy--forget his name). Thank you for your patience!!
Awesome response time!! // TFB
Thank you CoreCommerce for exceeding my expectations! As a former BC customer I was used to a less than stellar response (if a reply came at all) time on tickets. I submitted to have the "Powered by" link removed from the footer and it was done...wait for it....in 4 minutes!! Outstanding!! Glad to work with a company that is on the ball and while no company is perfect, CoreCommerce certainly has been my best experience to date. Your willingness to listen and treat customers as valued along with involvement in this forum is a VERY welcome change. I have and will continue to recommend your company to others. Keep up the great work!
Monitoring Stats // cimarron
I just though it should be mentioned that it's really great to get monitoring stats like this consistently week after week. It's very rare that I ever get a report that the site was down. I've read a lot of reviews of other major ECommerce online software solutions and it evidently isn't the case with most all of them.
Outstanding customer service // Belinda
Thanks to everyone in the CC team who has (and continues to) helped me test Core Commerce during my trial. Whether contact is made by email, tickets, live chats or this forum all responses have been timely, helpful, friendly, patient and knowledgeable. Outstanding customer service!
Thanks BulkCCTV // MinnesotaWorkwear.com
Thank you to CCBULKTV! We appreciate your time and help with some great ideas.
Big Thanks to Brandon W! // nms
I just have to give a big thanks and shout out to Brandon W at CC. I just had a great live online chat about importing data and all is so clear now. Great tips and insight also. Thanks Brandon!
Thanks Kristopher for the excellent support! // Dawn Matheson
Javascript/Html Genius // cimarron
I had a little feature I wanted to add to a certain type of product that required some additional java/html programming and this genius, Andrei, a college student in the Ukraine who I found at the website in the link made it happen twice as fast as he originally estimated and for only $120. He was even able to put all the code, including the java functions inside the productDescription DIV. I'd highly recommend him. You can even pay through PayPal. http://www.liveperson.com/expert/comp...
Thank you Christos for your kind help! // MinnesotaWorkwear.com
Helping point us in the right direction in our search for some code.
New Site is Live - Thank you CC Support! // dbridenbaugh
A big thank you to Megan, Daniel, and the rest of the CC support crew for helping us this week as our site went live. As always, the CC support team was friendly and knowledgeable and really smoothed this transition for us. Great job! David Bridenbaugh Power Pros, Inc.
Thanks Customer Support. You have been great. // NNursery
Customer support has been excellent. Replies are very fast and thorough.
How CC Is Helping my Company Grow // DADDY
I want to thank CC for all the good things they have accomplished. Before joining CC I had my products listed with ProStores. Working with their top management they could not do what CC has done. I consider CC as cutting edge and look forward to years of growing our business together. I have had a mail order business for 28 years. I have just had my best 9 months of business in a row thanks to the many good things that CC has allowed me to do. Thank you and Happy Holidays. DADDY www.caddydaddy.com
Hooray for support and the Demo! // nittanilions
I'm not a CC user yet, but hope to be soon! (waiting until i get all of the business registration/sales tax paperwork completed.) The responses to this forum and email responses to questions have been great. I LOVE that there is the admin demo that I can play around with to learn the various features before I'm ready to launch my own store. Only complaint...the templates (or lack thereof).
Thoughts on new forum // Jimmy Wilder
I wanted to put in my 2 cents and say that the new forum is great and the responses to messages have been outstanding. I look at a forum as community supported and have been impressed the support here. CoreCommerce has had a very active role on the new forum and it has had a good impact. I hope they continue with that support after the newness wears off. If we are successful, they will continue to prosper. We as a community are the backbone of this forum and need to be supportive. There are some core users that really go out of there way to help everyone. I wanted to give kudos to those members. I use Digishop and there is not a forum for our community. I believe that there is a large contingent of "us" (digishop) out there and would love to brainstorm with some of those people. Maybe DigiShop could be added as a product that is worthy of forum support here??? While I have some different questions/issues versus CoreCommerce users, this forum has been of great benefit to me. I appreciate having this forum and working with the community. We need each other for support and to make each of our ventures successful. I know blah, blah, and get out the tissues:) I just really wanted to express my sincere thanks to everyone. I hope that this holiday season is prosperous and great for all! Jimmy Wilder
Thanks for Server Upgrade // Ledge
Server upgrade made our site MUCH faster. Thanks for making that investment. It's a much better experience now.
This is sooo much better! // tribandwireless
I really like this. Great Job!
CoreCommerce Technical Support is Fantastic! // Refill My Ink
I have found CC's technical support to be fantastic! I was using GoDaddy and they STILL have open tickets from months ago that they have never replied to. They were a NIGHTMARE! It's so nice to be able to get an informed answer fast!
So Conflicted // Jeremy Hunter
I feel so conflicted. So frustrated but can't be upset with the coreCommerce team. They are so patient and helpful. Just got a call from Matt and we talked through some of the issues were seeing. Still thing there are issues with the forums and the companies level of understanding of the importance of this 5 week period of the year but the people are simply fantastic.

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