Shipping

Does CoreCommerce support drop-shipping?

Yes, when an order is placed, an e-mail is sent to the drop-shipper vendor. The e-mail contains the items for the drop shipping to fulfill. If the order contains multiple ...

I'm getting a DHL-4000 error when trying to calculate shipping

Filed In: (Support / Troubleshooting, Shipping)

If your getting this error: "Errors: DHL 4000-Invalid Shipping Key.-AdaptorECS", then most likely the cause of this is the string that you placed the @home account number in your ShipIT ...

Why am I getting the error ''Unable to validate account on FSS'' when sending a test transaction or saving my account number in the FedEx Shipping settings?

Filed In: (Shipping)

When sending any transaction in the test environment, this error normally means the test server is currently down.

MY DHL rates do not match my rates at the DHL website

Filed In: (Shipping)

We were told when we integrated DHL into CoreCommerce that there would be rate discrepancies by the DHL representative. So your rates returned to CoreCommerce most likely will have differences ...

Does CoreCommerce figure in a declared value on my FedEx shipping rates?

Filed In: (Shipping)

No, out of the box CoreCommerce does not add in any declared value or any type of insurance that would be added in on the FedEx rate quote calculator.

Australia Post Overview

Filed In: (Shipping)

Australia Post is a shipping service provider used widely in Australia. The Australia Post DRC has been integrated with CoreCommerce and resembles closely the rest of the shipping options ...

Errors: RequestHeader/AccountNumber must contain exactly 9 digits.

Filed In: (Support / Troubleshooting, Shipping)

Errors: RequestHeader/AccountNumber must contain exactly 9 digits. This error refers to the FedEx account. Make sure you have properly setup your account.

Can I remove the UPS shipping footnote?

Filed In: (Shipping)

No, this footnote is required for UPS. When you agree to use UPS shipping, customers must be informed of any padding. If you remove the footnote (**The above ...

UPS Error due to weight being over 150lbs

Filed In: (Shipping)

If the total weight in the shopping cart is equal to or greater than 150lbs then UPS will give back the following error message: Error: The maximum per package weight ...

I am using USPS real-time quotes, but the USPS drop down menu is not displaying on the front end, what is the issue?

Filed In: (Shipping)

When this happens, the USPS API is telling you that you are NOT authorized to connect to the server. You will have to call USPS and request to be moved ...

Why don't I see the handling fee being added to the UPS rate quote drop down?

Filed In: (Shipping)

The handling fee is added on the confirm and submit screen because UPS licensing does not allow for you to edit the rate quotes you receive from UPS.

I can't print USPS Label

Filed In: (Support / Troubleshooting, Shipping)

First you will need to register with USPS and enter your USPS Username (Settings > Shipping > USPS Configure). You will need to call USPS, by phone (1-800-344-7779). You will ...

FedEx Error * org.xml.sax.SAXParseException: Datatype error: In element 'PhoneNumber' : Value '' does not match regular expression facet 'd{10,16}'..

Filed In: (Support / Troubleshooting, Shipping)

If you receive this error while printing FedEx labels: * org.xml.sax.SAXParseException: Datatype error: In element 'PhoneNumber' : Value '' does not match regular expression facet 'd{10,16}'.. This means you don't ...

My Free shipping rates are not being passed to Google Checkout

Filed In: (Support / Troubleshooting, Shipping, Payment Options)

If you use Google calculated real time rates then the free shipping that you have set in the software will not be passed to Google Checkout.

How do I add a handling fee?

Filed In: (Shipping)

Keywords: adding, handling, fee, adding handling fee, adding handling fee only, add fee

You can add handling fees within your shipping zone(s). To do so follow these steps: Log in to your admin area Hover over the Settings link in the upper right corner of ...

I get the following message: The XML Document is well formed, but the data is invalid.

Filed In: (Shipping)

You most likely have UPS setup as your shipping option and your account number, username, or password is now incorrect. You must re-register and input your correct information. Please do ...

Why do my customers have $999 shipping when they use Google Checkout ?

Filed In: (Support / Troubleshooting, Shipping)

Once CoreCommerce passes all of the order information over to Google, they only allow 3 seconds for the rates to be calculated. If the 3 seconds passes and a rate ...

How do I integrate with DAZzle / Endicia?

Filed In: (Shipping)

How do I integrate with DAZzle / Endicia? You can turn DAZzle (Endicia) on and off as well as specify default package options by going to Settings > Plug-In Settings > ...

API Authorization failure. User XXXXXXXX is not authorized to use API DeliveryConfirmationV3.

Filed In: (Support / Troubleshooting, Shipping)

When you signup for USPS Webtools and call to get access to their production servers, they only give you access to the rate APIs by default. The error you are ...

South Eastern Freight

Filed In: (Shipping)

If you want to use it with vendor based shipping your SEF account has to have a third party account number.

"There are no shipping rates" error message.

Filed In: (Shipping)

Keywords: no shipping options

After you've set up your shipping, you may get one of the following error messages when trying to use your store's checkout: "There are no shipping rates available for: ___. Please ...

Getting "Invalid Access License number" when trying to print UPS labels

Filed In: (Support / Troubleshooting, Shipping)

If you try to print a UPS label and get the error "Invalid Access License number," you will need to contact UPS and make sure your developer account is updated ...

Individual products shipping in multiple boxes

Filed In: (Shipping, Products / Inventory)

If you have a large product that comes in multiple pieces and won't fit in one box, such as a large piece of furniture, you can have it ship in ...

UPS Label Certification Requiring 39th File

Filed In: (Support / Troubleshooting, Shipping)

UPS claims that in order to pass UPS label certification they require 39 files while our PDF only instructs to send 38. We have run into this issue multiple ...

How do I import shipping rates?

Filed In: (Shipping)

Unfortunately at this time this isn't a current feature.

Setting up Shipping Zones

Filed In: (Shipping)

Keywords: setup shipping by order subtotal, flat rate by product, set flat rate shipping, only ship within united states, set shipping zones, flat fee shipping

Shipping zones allow you to set up shipping methods varying between country, state, and/or zip code. The default zone is All Undefined Zones. This includes every country and state that you ...

How do I allow shipping to P.O. Boxes?

Filed In: (Shipping, Checkout)

How can I allow shipping to a PO Box? Normally, you will not be able to ship to PO Boxes. However if you would like ...

How do I enable or disable the shipping instructions?

Filed In: (Shipping, Orders / Checkout)

Keywords: shipping instructions

During checkout, your customers are able to specify shipping instructions when they place an order. These shipping instructions are saved with the order and are sent to you (or your ...

How do I change shipping costs / charges?

Filed In: (Shipping)

If you are wondering how to change shipping, this KB article is for you. Corecommerce has alot of options where it comes to changing or updating your shipping costs. You can ...

UK Shipping / Royal Mail

Filed In: (Shipping)

UK Shipping / Royal Mail NOTE: As of 1/1/2011, Royal Mail does NOT offer an API for CoreCommerce to connect to in order to provide There is alot of discussion on the ...

Markup Shipping (Pad Shipping) with Real-Time Rate Quotes

Filed In: (Shipping)

You can markup any shipping quote from all of the real-time rates. Login to your CoreCommerce Admin Panel Hover over Settings Click on Shipping Settings Click Setup Shipping Zones Click Edit next to the Shipping ...

How do I configure free shipping?

Filed In: (FAQ, Shipping)

Keywords: setup shipping, shipping, set up free shipping, setup free shipping, configure free shipping, free shipping, create coupon, free shipping coupons, free, shipping options

How Do I Configure Free Shipping? Login to your CoreCommerce Admin Panel. Hover over Settings. Click on Shipping Settings. Locate the option to Enable Free Shipping and click Configure. Complete the options on the screen and enter ...

How do I display shipping on the View Cart page?

Filed In: (Shipping)

Keywords: remove calculate shipping, calculate shipping

To display shipping on the View Cart screen, here's what you'll need to do: Log in to your CoreCommerce admin panel Hover over the Settings link in the upper right corner and click ...

Send Customer Email When Orders are Moved to Shipped

Filed In: (Shipping, Orders / Checkout)

Each time an email address is moved to shipped status you can have an email go out to the customer letting them know the order has been shipped. To enable ...

PO Box Settings

Filed In: (Shipping)

You can choose to allow or not allow orders to PO Boxes. Log into Admin Settings > Checkout Settings Look for the setting called Allow Orders to Be Shipped to PO Boxes You can ...

What do I do so my customer can track shipments?

Filed In: (Shipping)

Keywords: add tracking code, track order, notify customer of tracking number

If you would like to offer the ability for your customers to track the shipment of their orders, then you would need to do the following: In your CoreCommerce admin area, ...

How do I enable / disable shipping to PO Boxes?

Filed In: (Shipping)

If you want to Enable or Disable shipping to PO Boxes, here is what you'll need to do: Log into your CoreCommerce Admin Panel. Hover over Settings. Click on Checkout Settings. Under Option(s), you will ...

How can I allow shipping to a P. O. Box/PO Box?

Filed In: (Shipping, General)

How can I allow shipping to a P. O. Box/PO Box? Normally, you will not be able to ship to PO Boxes. However if you would like to do this, there ...

Canada Post gives "Canada Post Parcel too heavy to be shipped with CPC" error

Filed In: (Shipping, Checkout)

If you get a "Canada Post Parcel too heavy to be shipped with CPC" error when trying to get a Canada Post shipping rate in your store, you most likely ...

How do I set up UPS?

Filed In: (Shipping, Fulfillment)

Keywords: ups setup

First, you will need to make sure that you have a UPS Webtools account. To open a UPS account, go to https://www.ups.com/myups/info/openacct or call 1-800-PICK-UPS. Once you have done that you will ...

How do I make a product shipping exempt?

Filed In: (Shipping, Products / Inventory, General)

Making a product shipping exempt If you need to make a product shipping exempt, follow these steps: Log into your CoreCommerce Admin Panel. Hover over the Inventory tab. Click on View Products. Hover over the product you ...

How do I restrict a product from shipping to certain states?

Filed In: (Shipping, Products / Inventory, General)

Restricting a product from shipping to certain states If you need to make a product shipping exempt for certain states, follow these steps: Go to the inventory tab in the admin section ...

How do I set up minimum order weight per shipping zone?

Filed In: (Shipping, General)

Minimum shipping weight for a zone simply tells the system that if someone is placing an order and it weighs less than the minimum, the minimum will be used instead. ...

How can I add a shipping surcharge?

Filed In: (Shipping, Products / Inventory)

To do this you will need to edit a product(s) and click on the shipping info tab, located on the left side of the general information page. This field will ...

I cannot move my USPS account to a production server!

Filed In: (FAQ, Shipping)

If you are having trouble contacting USPS via their 1800 number please contact them through their email support at uspstechsupport@esecure.net

Vendor flat rate shipping

Filed In: (Shipping, Vendors, Dropshipping)

To enable the vendor flat rate shipping, here's what you do: In your admin, hover over Settings and click on Inventory Settings Click on the Vendors tab Here you will see a checkbox ...

Why does FedEx Ground not display?

Filed In: (Shipping)

FedEx Ground is intended for commercial addresses only, so to get Ground rates, a company name must be entered. If you wish to allow Ground for residential addresses, you'll need ...

How does the discounted shipping coupon work?

Filed In: (Shipping, Coupons)

Discounted shipping coupons create a new shipping method and make it available to the customer. The amount of the shipping is determined by the individual coupon configuration. For example, you ...

How do I set up Bongo International shipping?

Filed In: (Shipping, Integrations - 3rd Party)

How do I set up Bongo International shipping? To set up Bongo International shipping, follow these steps: Log in to your admin area. Hover over the "Settings" link in the upper right corner. Click ...

Combined shipping methods

Filed In: (Shipping)

My shipping pop-up isn't working.

Filed In: (Shipping, Design / Setup / CSS)

When I click "Calculate Shipping" on the View Cart page, the shipping calculator doesn't pop up. How do I fix this? If the shipping calculator pop-up doesn't work, you are most ...

Why is my UPS Worldship export blank?

Filed In: (Shipping, Importing / Exporting, Orders / Checkout)

For orders to appear in the UPS Worldship export, there are three conditions: The UPS Worldship Export option within the order needs to be unchecked. If it's checked, that means it's marked ...

FedEx API or web services?

Filed In: (Shipping)

FedEx is phasing out the API for their shipping rates and has implemented the new Web Services connection type. The option in the FedEx shipping configuration for API or Web ...

What is the Pad Weight feature in the Shipping Settings?

Filed In: (Shipping)

The shipping pad weight is used to pad the weights of orders to accomodate any special packaging that you might have for your items. This is used with real time ...

How come I cannot choose the Virgin Islands as a country on the front end?

Filed In: (Support / Troubleshooting, Shipping)

If you have enabled the Virgin Islands in your country list (Settings > Shipping Settings > Configure Countries & States) but cannot see it on the front end, it is ...

How do I disable a shipping rate?

Filed In: (Shipping)

Keywords: remove shipping, disable shipping, hide shipping options

If you need to turn off your shipping rates altogether, you would do this on the Zone level in the Shipping Settings. Here's how: Log into your CoreCommerce Admin Panel Hover over ...

List of approved ship methods for use with Lynx Fulfillment

Filed In: (Shipping, Fulfillment)

Orders with the following shipping methods should be successfuly sent over to Lynx Fulfillment. These will work with either Real Time quotes or flat rate shipping as long as the ...

Can I change a shipping charge?

Filed In: (Shipping, Orders / Checkout)

When editing and order, you can change the shipping charge, however, it will not be captured by your credit card processor. This is because the processor will authorize the amount ...

How do I create my own shipping rates?

Filed In: (Shipping)

You can create your own shipping rates with CoreCommerce in a variety of ways. You can setup various zones for destinations, then setup rates for the different zones using shipping ...

How do I set up shipping by weight?

Filed In: (Shipping)

Keywords: flat rate shipping

If you want to set up shipping by weight, you have two choices: Use real-time rates, which are pulled from FedEx, UPS, USPS, etc. and which take the item weight into ...

How do I make each item ship in its own box?

Filed In: (Shipping)

How do I make each item ship in its own box? If you are using real-time shipping and you want to make each item in the cart ship in its own ...

UPS Ground Not Showing

Filed In: (Shipping, Orders / Checkout, Checkout)

If when your customers are checking out and are not getting an option to ship UPS Ground, even though you have it selected as a method of shipping, check the ...

Per Product Shipping Import Format

Filed In: (Shipping, Importing Products)

Keywords: import format, by product, shipping import, per product import, per product shipping

The Per Product Shipping Import is located in the Inventory > Import Products section. You can use it to import your shipping costs when you are using shipping "By Product" in ...

Shipping doesn't work

Filed In: (Shipping)

If your shipping stops working when using the one-page checkout feature, follow these steps to correct it: Log in to your admin area. Hover over the "Settings" link in the upper-right corner ...

I get a "There is a gap..." error when I am setting up Subtotal Based Shipping for a zone, what does this mean?

Filed In: (Shipping)

I get a "There is a gap..." error when I am setting up Subtotal Based Shipping for a zone, what does this mean? When this happens, the system is telling ...

How does CoreCommerce interface with FedEx?

Filed In: (Shipping)

CoreCommerce works with FedEx for a few different services: Live Rate Quotes from FedEx.com - get live Ground and Air quotes from inside CoreCommerce via FedEx.com's web services to get accurate ...

I get a "There is a gap..." error when I am setting up Weight Based Shipping for a zone, what does this mean?

Filed In: (Shipping)

I get a "There is a gap..." error when I am setting ...

I get a "There is a gap..." error when I am setting up "Percentage of Subtotal" Based Shipping for a zone, what does this mean?

Filed In: (Shipping)

I get a "There is a gap..." error when I am setting up "Percentage of Subtotal" Based Shipping for a zone, what does this mean?

How do I restrict a products from shipping methods?

Filed In: (Shipping, Products / Inventory)

To set your products to only have certain shipping methods available. To do this follow the steps below: In your CoreCommerce admin area hover over the Settings link in the top ...

Can't get USPS First Class shipping

Filed In: (Shipping)

Can't get USPS First Class shipping If you have enabled First-Class mail as a shipping option for USPS however you cannot get First-Class shipping for your products, check the following: Make sure ...

How do I import tracking numbers?

Filed In: (Shipping)

Keywords: tracking numbers import

If you would like to import tracking numbers, here's what to do: In your CoreCommerce admin panel, hover over the Orders tab Click on Import Tracking Numbers Upload your CSV file. It should ...

Why don't my customers get any shipping options?

Filed In: (Shipping)

There are several reasons why your customers may not receive any shipping options. They are trying to purchase multiple items that ship in more than one box but the boxes are ...

Why do my customers only see a free shipping option?

Filed In: (Shipping)

If your customers only see a free shipping option during checkout, and you have shipping rates set up, it could be due to customer group settings. To check this: Log in ...

I don't want to offer shipping - how can I do this?

Filed In: (Shipping)

Keywords: no shipping, disable shipping, remove shipping, turn off shipping, no shipping options

If you do not wish to charge shipping, here's what you need to do: Log in to your CoreCommerce admin panel Hover over the Settings link in the upper right corner and ...

What does Origin Zip Code Mean?

Filed In: (Shipping)

What does Origin Zip Code Mean? The origin zip code in the system when calculating Shipping Rates is the zip code that the package will be shipped from. If you ...

Does CoreComemerce support ABF for freight?

Filed In: (Shipping)

Yes, we do! To choose ABF, follow the steps below: Log in to your CoreCommerce admin panel Hover over the Settings link in the upper right corner and then click on Shipping ...

Turn off free shipping

Filed In: (Shipping)

Turn off free shipping To turn off free shipping, follow these steps. Log in to the admin area. Hover over the "Settings" link in the upper right corner. Click the "Shipping Settings" link in ...

How can I charge Shipping based on the Zip Code?

Filed In: (Shipping)

How can I charge Shipping based on the Zip Code? In order to charge for shipping based on Zip Code, here is how you can do it with our Shipping ...

Is there a way to ship separately to Hawaii and Alaska?

Filed In: (Shipping)

Is there a way to ship separately to Hawaii and Alaska? Yes, you can setup a specific Shipping Zone to create a custom shipping option just for people who live in ...

Why does the shipping not automatically calculate on the View Cart page?

Filed In: (Shipping)

Keywords: shipping is zero, shipping on cart

I'm using flat rates and it says that shipping is $0.00 on the View Cart page. Why doesn't it automatically calculate? Even if you are using flat rates, the system doesn't ...

How can I change which countries show up?

Filed In: (Shipping, Checkout)

Keywords: add country, ship only select countries

To change which countries your customers can choose from, follow these steps: Log in to your CoreCommerce admin area Hover over the Settings link in the upper right corner and click on ...

How can I sort my shipping options?

Filed In: (Shipping)

How can I sort my shipping options? You can sort your shipping options by following these steps. Log in to the admin. Hover over the "Settings" link. Click on the "Shipping Settings" link. On the ...

How come UPS Standard doesn't show up?

Filed In: (Shipping)

How come UPS Standard doesn't show up? If UPS Standard doesn't show up during checkout as a shipping option, it is because of the ship from address and ship to addresss. ...

Why aren't certain countries appearing in the Country drop-down?

Filed In: (Shipping, Checkout)

Keywords: country not showing, countries not showing, country drop down, ups, high risk, embargo, there are no shipping methods configured for location

The first thing you will want to check if a country isn't showing in the Country drop-down is whether or not it's enabled. To do this: In your CoreCommerce admin, hover ...

Can I add more rows for shipping rates?

Filed In: (Shipping)

Keywords: add rows, add more rows, shipping rates, shipping zones

If you would like to add more rows for shipping rates within your shipping zone(s), please contact Support and they can increase the number of rows for you.

What are the mail types I can use in the product import?

Filed In: (Shipping)

Keywords: usps mail type

If you're using USPS, you'll have three mail types you can designate for each product: First Class Mail Type: Letter, Flat, Parcel, or Post Card International Mail Type: Package, Postcard, or Envelope Container Type: Rectangular ...

Can I print labels for UPS Freight or FedEx Freight?

Filed In: (Shipping)

Keywords: fedex freight, ups freight, label printing

Unfortunately at this time the system is not set up to print labels for UPS Freight or FedEx Freight.

What is the 'Restrict Shipping by Zip Code' feature?

Filed In: (Shipping)

Keywords: restrict shipping by zip code, zip code, restrict shipping, currently not ship

The Restrict Shipping by Zip Code feature is designed to let you restrict where you ship to based on ZIP code. To activate this feature, follow these steps: Sign in to your ...

Why is my freight surcharge is showing up as a shipping cost?

Filed In: (Shipping)

Keywords: freight surcharge, shipping charges

If you add a freight surcharge to a product, that charge will be used in place of any shipping costs you have set up (flat rate or real-time) if all ...

USPS Live Order Tracking doesn't work

Filed In: (Shipping)

Keywords: usps tracking, tracking number

When I try to use the live order tracking on my site, it's giving me this error: "Authorization failure. Perhaps username and/or password is incorrect." If you are getting this error, ...

Why is PayPal using the wrong shipping cost?

Filed In: (Shipping, Payment Options, PayPal)

Keywords: paypal shipping

If PayPal is charging the wrong amount of shipping, it's likely that you have shipping set up in PayPal that is overriding the shipping amounts that we're sending over to ...

How do I set up USPS?

Filed In: (Shipping)

Keywords: set up usps, setup usps, configure usps, usps setup, usps real time

If you are wanting to use real-time rates with USPS, the first thing you need to do is sign up for a USPS Web Tools account, which you can do ...

Can I print multiple shipping labels per order?

Filed In: (Shipping)

Keywords: multiple labels, shipping labels

"I have an order that ships in multiple boxes and I need to print multiple labels. Can I do this within CoreCommerce?" Yes, you can—but at this time this feature is ...

UPS Label Error: Not a valid state for the specified shipment.

Filed In: (Shipping)

Keywords: ups label printing, not valid state

Error: * xx is not a valid state for the specified shipment. If you get this error when trying to print a UPS label, it's most likely due to how you've ...

Importing Tracking Numbers

Filed In: (Shipping, Orders / Checkout)

Keywords: import tracking numbers

To import tracking numbers to CoreCommerce you will first need to create your CSV file and format it as shown below. You can also download our sample file (found under Orders ...

Migrating to FedEx Web Services

Filed In: (Shipping)

Keywords: fedex web services; fedex freight; fedex api migration; migrating fedex api

FedEx is phasing out the API for their shipping rates and has implemented the new Web Services connection type. If you are still using the API, you must switch to ...