Hover over the Account link in the upper right corner and click on My Tickets, then choose Create a Ticket
After you've submitted the ticket, you can check it under Account > My Tickets
When a response is made on your ticket, you will receive an email to notify you of the response. You can then log in to view the reply and respond if required.
The following are some tips to help ensure your issue will be resolved quickly as possible:
Include a specific description of what the the problem is. Example "having problems" is an example of a description thats not really helpful to support where "Having problems uploading pictures to products" is very helpful.
If your issue is with an order or orders please include the order number(s) in the ticket.
If your issue is with a specific picture/file/document please attach it to the ticket.
If your issue is with any product or category please state it in the ticket and/or include link to said area.
Please include any steps to recreate the issue (Tech Support MUST be able to reproduce the issue to take forward action on an issue).
If an issue has been reported to you (the store owner/admin) from your end clients (customers) please get all the possbile infromation you can (what web browser,what type of operating system , what steps they took when the issue occured). This is handy because tech support will ask you for this information.
If the issue is involving any type of website or service that requires credentials to login/configure it is very likely Tech Support will need those credentials. Please proactively include them in the ticket (example facebook,googlecheckout,paypal etc.)
If the issue involves credit cards and needs test orders please include the credentials to your payment gateway so we can refund any funds we charge to our company credit card in testing. In addition to all of the above screenshots always help.
Below is a video that shows you how to submit a ticket.
