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Ticket Rating Report - Last Month (February 2010)
Excellent / Good: 93%
Average: 6%
Unsatisfactory: 1%
We believe in being transparent and by letting you view this information we can make sure we keep our promise of providing you excellent support.
Frequently Asked Question
You can submit a trouble ticket directly in your admin area of your store. First log into your store admin area. Then click on the top right "Account" link and then click on "Support" link. There you will be able to submit a ticket.
Bandwidth is calculated by adding the sum total of Kilobytes KB all images, HTML, CSS and other files from your corecommerce account (website) to a visitors of your website's computer. This includes FTP and emails you send.
The most common reason for going over on bandwidth is large images. Under product settings there is an option to have image resized by HTML or GD Lib. We recommend GD lib since this will make the actual file size smaller. If you want to use HTML, then you can use a site like this:
http://tools.dynamicdrive.com/imageoptimizer/
to help bring your image size down.
NOTE: Search engines & hackersafe scans can take a significant bite out of your allocated bandwidth.
The most common reason for going over on bandwidth is large images. Under product settings there is an option to have image resized by HTML or GD Lib. We recommend GD lib since this will make the actual file size smaller. If you want to use HTML, then you can use a site like this:
http://tools.dynamicdrive.com/imageoptimizer/
to help bring your image size down.
NOTE: Search engines & hackersafe scans can take a significant bite out of your allocated bandwidth.
You can see our hours of operations by going to our contact us page.
You can purchase additional bandwidth on the platinum small business plan and any corporate plan. Bandwidth is $2/GB and will be available the next billing cycle. If you are in a platinum plan or a corporate plan, just click on the account link on the top right of your admin panel. Then click on services. You will see a section for "Extra Bandwidth/Extra Email Boxes". There you will be able to sign-up for the additional bandwidth.
1) In CoreCommerce, click on the 'Account' link on the top right of your administration panel.
2) Click on 'Email' hyperlink
3) If you don't have an email account created, click on the 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password and save the changes.
5) Open up Outlook 2007.
6) Click on Tools > Account Settings
7) Click on the "New" icon
8) Select the 'Microsoft Exchange, POP3, IMAP, or HTTP radio button
9) Enter your first and last name in the 'Your Name' field. Enter in your email address in the 'Email Address' field. Enter in your username and password you created for the mail account. Click next.
10) Select 'Add a new email account' radio button, click next
11) Choose the POP3 radio button, click next
12) Click the checkbox at the bottom that says 'Manually configure server settings or additional server types'.
13) Choose the Internet E-Mail radio button
14) In the 'User Information' add your first and last name and email address. In the 'Server Information' section, choose POP3. In the incoming mail server and Outgoing mail server (SMTP) this should be set to your POP/SMTP setting on your 'Email' link account (example www1.corecommerce.com). Under 'Logon Information' enter in your username and password you created for the mail account, check the remember password checkbox.
15) Click the 'More Settings...' button
16) Click Outgoing Server tab
17) Make sure the 'My outgoing server (SMTP) requires authentication' is checked and choose 'Use same settings as my incoming mail server'
18) Click on the advanced tab
19) Check 'This server requires an encrypted connection (SSL)..make sure the POP3 port changes to 995.
20) Change the drop down for SMTP (port 25) 'Use the following type of encrypted connection' to 'TLS'.
21) Click OK
22) Click Next
23) Click Finished
Your email is now setup!
2) Click on 'Email' hyperlink
3) If you don't have an email account created, click on the 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password and save the changes.
5) Open up Outlook 2007.
6) Click on Tools > Account Settings
7) Click on the "New" icon
8) Select the 'Microsoft Exchange, POP3, IMAP, or HTTP radio button
9) Enter your first and last name in the 'Your Name' field. Enter in your email address in the 'Email Address' field. Enter in your username and password you created for the mail account. Click next.
10) Select 'Add a new email account' radio button, click next
11) Choose the POP3 radio button, click next
12) Click the checkbox at the bottom that says 'Manually configure server settings or additional server types'.
13) Choose the Internet E-Mail radio button
14) In the 'User Information' add your first and last name and email address. In the 'Server Information' section, choose POP3. In the incoming mail server and Outgoing mail server (SMTP) this should be set to your POP/SMTP setting on your 'Email' link account (example www1.corecommerce.com). Under 'Logon Information' enter in your username and password you created for the mail account, check the remember password checkbox.
15) Click the 'More Settings...' button
16) Click Outgoing Server tab
17) Make sure the 'My outgoing server (SMTP) requires authentication' is checked and choose 'Use same settings as my incoming mail server'
18) Click on the advanced tab
19) Check 'This server requires an encrypted connection (SSL)..make sure the POP3 port changes to 995.
20) Change the drop down for SMTP (port 25) 'Use the following type of encrypted connection' to 'TLS'.
21) Click OK
22) Click Next
23) Click Finished
Your email is now setup!
You can purchase additional email boxes for platinum or any corporate plan for $3.99/month per an email box. You can do this at any time from within your account in admin > account > services > Extra Bandwidth / Email Boxes.
1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Outlook 2003
6) Click the Tools menu, and select E-mail Accounts...
7) Click Add a new e-mail account, and click Next.
8) Choose POP3 as your server type by clicking the radio button, and click Next.
9) Fill in all necessary fields to include the following information:
User Information
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email address (test@mydomain.com)
Server Information
Incoming mail server (POP3): www4.corecommerce.com (MAKE SURE YOUR REAL INCOMING MAIL SERVER IS ENTERED HERE!!!)
Outgoing mail server (SMTP): www4.corecommerce.com (MAKE SURE YOUR REAL OUTGOING MAIL SERVER IS ENTERED HERE!!!)
Login Information
User Name: Enter your username
Password: Enter your email password
10) Click More Settings... and then click the Outgoing Server tab.
11) Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
12) Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (POP3).
13) Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP), and enter 25 in the Outgoing server (SMTP) box and choose an TLS connection.
14) Click OK.
15) Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
16) Click Next, and then click Finish.
17) Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors users see.
Congratulations! You're done configuring your client to send and retrieve email messages.
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Outlook 2003
6) Click the Tools menu, and select E-mail Accounts...
7) Click Add a new e-mail account, and click Next.
8) Choose POP3 as your server type by clicking the radio button, and click Next.
9) Fill in all necessary fields to include the following information:
User Information
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email address (test@mydomain.com)
Server Information
Incoming mail server (POP3): www4.corecommerce.com (MAKE SURE YOUR REAL INCOMING MAIL SERVER IS ENTERED HERE!!!)
Outgoing mail server (SMTP): www4.corecommerce.com (MAKE SURE YOUR REAL OUTGOING MAIL SERVER IS ENTERED HERE!!!)
Login Information
User Name: Enter your username
Password: Enter your email password
10) Click More Settings... and then click the Outgoing Server tab.
11) Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
12) Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (POP3).
13) Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP), and enter 25 in the Outgoing server (SMTP) box and choose an TLS connection.
14) Click OK.
15) Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
16) Click Next, and then click Finish.
17) Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors users see.
Congratulations! You're done configuring your client to send and retrieve email messages.
1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Open Outlook or Outlook Express.
6) Click the Tools menu, and select Accounts...
7) Click Add, and then click Mail...
8) Enter your name in the Display name: field, and click Next.
9) Enter your full email address (email@mydomain.com) in the Email address: field, and click Next.
10)Enter username Enter www4.corecommerce.com (THIS VARIES BY SERVER!) in the Incoming mail POP3 server: field. Enter www4.corecommerce.com (VARIES BY SERVER!) in the Outgoing mail (SMTP) server: field.
11)Enter server names Click Next.
12)Enter your full email address (including @your_domain.com') in the Account name: field. Enter your email password in the Password: field, and click Next.
13)Enter account name and password Click Finish.
14)Highlight www4.corecommerce.com (OR WHATEVER EMAIL SERVER YOU ARE ON) under Account, and click Properties.
15)Highlight account Click the Advanced tab.
16)Fill in the following information:*
* Check the box next to This server requires a secure connection (SSL) under Outgoing Mail (SMTP).
* Enter 25 in the Outgoing mail (SMTP): field.
* Under Outgoing Mail (SMTP), check the box next to This server requires a secure connection (TLS).
* Under Incoming mail (POP3), check the box next to This server requires a secure connection (SSL). The port will change to 995.
Highlight account
*The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field.
17)Return to the Servers tab, and check the box next to My server requires authentication.
18)Highlight account Click OK.
Congratulations! You're done configuring your client to send and retrieve email messages.
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Open Outlook or Outlook Express.
6) Click the Tools menu, and select Accounts...
7) Click Add, and then click Mail...
8) Enter your name in the Display name: field, and click Next.
9) Enter your full email address (email@mydomain.com) in the Email address: field, and click Next.
10)Enter username Enter www4.corecommerce.com (THIS VARIES BY SERVER!) in the Incoming mail POP3 server: field. Enter www4.corecommerce.com (VARIES BY SERVER!) in the Outgoing mail (SMTP) server: field.
11)Enter server names Click Next.
12)Enter your full email address (including @your_domain.com') in the Account name: field. Enter your email password in the Password: field, and click Next.
13)Enter account name and password Click Finish.
14)Highlight www4.corecommerce.com (OR WHATEVER EMAIL SERVER YOU ARE ON) under Account, and click Properties.
15)Highlight account Click the Advanced tab.
16)Fill in the following information:*
* Check the box next to This server requires a secure connection (SSL) under Outgoing Mail (SMTP).
* Enter 25 in the Outgoing mail (SMTP): field.
* Under Outgoing Mail (SMTP), check the box next to This server requires a secure connection (TLS).
* Under Incoming mail (POP3), check the box next to This server requires a secure connection (SSL). The port will change to 995.
Highlight account
*The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field.
17)Return to the Servers tab, and check the box next to My server requires authentication.
18)Highlight account Click OK.
Congratulations! You're done configuring your client to send and retrieve email messages.
To Set Up Your E-mail Account in Mozilla Thunderbird
1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Thunderbird
6) In Mozilla Thunderbird, from the Tools menu select Account Settings.
7) Select Email account, and then click Next.
8) Enter your name and e-mail address.
9) Select POP as the type of incoming server you are using. Your incoming server is www4.corecommerce.com (USE YOUR REAL POP3 SERVER INFO, THIS IS DIFFERENT FOR EACH SERVER) for POP. Click Next.
10)Enter your username for the Incoming User Name, and Outgoing User Name. Click Next.
11)Enter a name for your email account and click Next.
12)Change the port to 995
13)Check the "Use secure connection (SSL)" box
14)Verify your account information and click Finish.
15)In the Account Settings window, select Outgoing Server listed below your new account.
16)Type www4.corecommerce.com ((USE YOUR REAL SMTP SERVER INFO, THIS IS DIFFERENT FOR EACH SERVER) for the Server Name and change the Port setting to 25.
17)Choose TLS, if available radio option
18)Select Use name and password and enter your e-mail address. Thunderbird will ask you for your password the first time you try to send mail. Click OK.
Congratulations! You're done configuring your client to send and retrieve email messages.
1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Thunderbird
6) In Mozilla Thunderbird, from the Tools menu select Account Settings.
7) Select Email account, and then click Next.
8) Enter your name and e-mail address.
9) Select POP as the type of incoming server you are using. Your incoming server is www4.corecommerce.com (USE YOUR REAL POP3 SERVER INFO, THIS IS DIFFERENT FOR EACH SERVER) for POP. Click Next.
10)Enter your username for the Incoming User Name, and Outgoing User Name. Click Next.
11)Enter a name for your email account and click Next.
12)Change the port to 995
13)Check the "Use secure connection (SSL)" box
14)Verify your account information and click Finish.
15)In the Account Settings window, select Outgoing Server listed below your new account.
16)Type www4.corecommerce.com ((USE YOUR REAL SMTP SERVER INFO, THIS IS DIFFERENT FOR EACH SERVER) for the Server Name and change the Port setting to 25.
17)Choose TLS, if available radio option
18)Select Use name and password and enter your e-mail address. Thunderbird will ask you for your password the first time you try to send mail. Click OK.
Congratulations! You're done configuring your client to send and retrieve email messages.
FTP stands for ‘File Transfer Protocol’. This is used to send files from your computer to a server. In our case your CoreCommerce store.
To use FTP you must first download a FTP program. You can find a list of programs here (link to Download FTP Programs). Dreamweaver and Frontpage both have built in FTP support into their software. A common free FTP program used is FileZilla.
With FTP you can transfer files from your computer to your CoreCommerce store, upload images, change file permission settings and edit/delete files/images and move files from your store to your computer.
Learn how to access your FTP through CoreCommerce Account.
To use FTP you must first download a FTP program. You can find a list of programs here (link to Download FTP Programs). Dreamweaver and Frontpage both have built in FTP support into their software. A common free FTP program used is FileZilla.
With FTP you can transfer files from your computer to your CoreCommerce store, upload images, change file permission settings and edit/delete files/images and move files from your store to your computer.
Learn how to access your FTP through CoreCommerce Account.