Ecommerce Software

You can submit a trouble ticket directly in your admin area of your store. Just click on the top right "Account" link and then click on "Support" link.

Bandwidth is calculated by adding the sum total of Kilobytes KB all images, HTML, CSS and other files from your corecommerce account (website) to a visitors of your website's computer. This includes FTP and emails you send.

NOTE: Search engines & hackersafe scans can take a significant bite out of your allocated bandwidth.

Support Tickets can be submitted 24/7, 365 days year
Phone/chat: Monday – Friday (8am-2pm, excluding holidays)

With CoreCommerce you can submit any support tickets directly through your CoreCommerce store administration area. All tickets can be submitted 24/7, 365 days a year.

You can purchase additional bandwidth on the platinum small business plan and any corporate plan. Bandwidth is $2/GB and will be available the next billing cycle. If you are in a platinum plan or a corporate plan, just click on the account link on the top right of your admin panel. Then click on services. You will see a section for "Extra Bandwidth/Extra Email Boxes". There you will be able to sign-up for the additional bandwidth.

1) In CoreCommerce, click on the 'Account' link on the top right of your administration panel.
2) Click on 'Email' hyperlink
3) If you don't have an email account created, click on the 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password and save the changes.
5) Open up Outlook 2007.
6) Click on Tools > Account Settings
7) Click on the "New" icon
8) Select the 'Microsoft Exchange, POP3, IMAP, or HTTP radio button
9) Enter your first and last name in the 'Your Name' field. Enter in your email address in the 'Email Address' field. Enter in your username and password you created for the mail account. Click next.
10) Select 'Add a new email account' radio button, click next
11) Choose the POP3 radio button, click next
12) Click the checkbox at the bottom that says 'Manually configure server settings or additional server types'.
13) Choose the Internet E-Mail radio button
14) In the 'User Information' add your first and last name and email address. In the 'Server Information' section, choose POP3. In the incoming mail server and Outgoing mail server (SMTP) this should be set to your POP/SMTP setting on your 'Email' link account (example www1.corecommerce.com). Under 'Logon Information' enter in your username and password you created for the mail account, check the remember password checkbox. Then click next.

Your email is now setup!

You can purchase additional email boxes for platinum or any corporate plan for $3.99/month per an email box. You can do this at any time from within your account in admin > account > services > Extra Bandwidth / Email Boxes.

1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Outlook 2003
6) Click on Tools > Email Accounts
7) Select 'Add a new email account' radio button, click next
8) Choose the POP3 radio button, click next
9) In the 'User Information' add your first and last name and email address. In the incoming mail server (POP3) and Outgoing mail server (SMTP) this should be set to your POP/SMTP setting on your 'Email' link account (example www1.corecommerce.com). Under 'Logon Information' enter in your username and password you created for the mail account, check the remember password checkbox. Then click next. Your email is now setup!

1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Outlook Express
6) Click on Tools > Accounts
7) Click on Add > Mail
8) Enter in your name into the 'Display Name' field, click next
9) Enter in your email address into the 'Email Address' field, click next
10) For the 'Incoming mail' keep the mail server set to POP3. The incoming email and outgoing email should be set to your POP/SMTP setting on your 'Email' link account (example www1.corecommerce.com), click next
11) Enter in the 'Account name' which is username on the 'Email' page. Enter in your password which is the password on the 'Email' page, then click next 12) Click Finish. You email is now setup!

1) Click on the 'Account' link on the top right of your admin
2) Click on 'Email' link
3) If you don't have an email account created, click on 'Add Email Account' button. If you already have an email address please skip to step 5.
4) Enter in the email address and select the radio button for password and enter in your password.
5) Open up Thunderbird
6) Click on Tools > Account Settings
7) Click on 'Add Account'
8) Select 'Email account' radio button
9) Enter in your name into the 'Your Name' field and enter your email address in the 'Email Address' field, click next
10) Select the 'POP' as your 'incoming server'
11) For the 'Incoming mail' keep the mail server set to POP3. The incoming email should be set to your POP/SMTP setting on your 'Email' link account (example www1.corecommerce.com), click next
12) Enter in the 'Incoming User Name' which is username on the 'Email' page.
13) Enter your 'Account Name' like Work.
14) Click Finish.
15) Click the 'Get Mail' button on the top left. You will be prompted for your password which is displayed on the 'Email' page. Your email is now setup!

FTP stands for ‘File Transfer Protocol’. This is used to send files from your computer to a server. In our case your CoreCommerce store.
To use FTP you must first download a FTP program. You can find a list of programs here (link to Download FTP Programs). Dreamweaver and Frontpage both have built in FTP support into their software. A common free FTP program used is FileZilla.

With FTP you can transfer files from your computer to your CoreCommerce store, upload images, change file permission settings and edit/delete files/images and move files from your store to your computer.