CoreCommerce wins 1st place – 2011 Zippy Cart of Year
ZippyCart hires a panel of ecommerce experts to independently judge hundreds of ecommerce solutions each year. This panel then scores each solution based on 15 different factors, which they combine to give each shopping cart an overall score for the year. This year, ZippyCart decided to make a few changes which included increasing the scoring factors, adding a weighted algorithm, and creating awards for categories that their readers have been asking about.
Winners in the Category of Best Customer Service, CoreCommerce: 1st Place
Customer service goes a long way, especially if you think you’ll need some help along the way when running your online store. To determine who has the best customer service, the ZippyCart panel of experts took several factors into account including customer reviews, technical support tools, ability to contact an actual person instead of a recording, and of course a 3 month period of secret shopping during Q4, the busiest time of the year for ecommerce.
With a 93% customer approval rating, a great merchant review score, and an abundance of help tools at anyone’s disposal, CoreCommerce easily won first place for best customer service. Through CoreCommerce, you can connect with in-house U.S.-based help via LiveChat, telephone, 24/7 ticketing, Twitter, Facebook, and even GetSatisfaction (which they interact with regularly). Customers rave about CoreCommerce and feel like their needs matter, which makes CoreCommerce a must if customer service is your number one requirement.
Winners in the Category of Most Innovative, CoreCommerce: 1st Place
In the world of ecommerce software, some companies pave the way while others have a more “wait and see” attitude when it comes to adding new features. The most innovative ecommerce solutions are thought leaders in their industry that are often the first to market with new features and tools. Merchants using these solutions always have an edge over their competition, as they can dive into the newest ecommerce trend before the rest of the world even knows it’s a trend. If you’re an early adopter, then consider one of these ecommerce solutions.
While most ecommerce solutions release updates a few times each year, CoreCommerce updates their software on an almost monthly basis. They let their merchants help prioritize what features to roll out next and are often the first shopping cart on the market with new and competitive features.
